Everything was so easy and quick to do. All questions or concerns were addressed in a timely manner.
I’m very pleased with the service I’ve received, the online verifications and emails make it very easy to understand the process. Only thing that I wish was better would be the communication between the lenders and I when I had questions, I want to speak person to person instead of getting short answers via email or text.Ultimately I’m very happy with Veterans United, thank you for helping me get into my new home!
My application process was fast and extremely easy. The team that veterans united supplies for me and my wife worked diligently and coordinated all the logistics for me. They made it easy to upload documents and reviewed documents with haste. They made the process fun and worry free.
Both Seth and Jake worked really hard to get us finance I would recommend veterans United to anyone that's looking for a home these guys rock
Tina, Kathleen and Yvonne Clark felt like doing business with family. They were friendly, honest and upfront and guided me through the process. I was really nervous as a Light House buyer, but Tina was just calming and reassuring. They really made it easy! Would recommend 10/10!
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Chris and his staff was very professional and communicated well during the home buying process. Everything went smoothly and promptly. Thanks for everything.
nothing but positive results.
This is the second time I've used them. The first time around was great. This time, there were some staff changes that severely hurt the experience. Everything seemed to be done so last minute. Very stressful.
Response from Veterans United
Brian, we appreciate you choosing to work with Veterans United again, and we're sorry we didn't exceed the expectations we set. Based on your feedback, we will look into your home purchase to find ways we can improve. We hope you enjoy many happy years to come in your new home.
Rachel McCarthy the assistant to Joe Ferling, was ABSOLUTELY AMAZING. SHE WAS DULLIGENT, EAGER, PERSISTENT, JUST AN ALL AROUND DELIGHT TO WORK WITH. I WOUL TOTALLY LOVE TO HAVE A TALENT LIKE HER ON MY TEAM. SHE MADE IT ENJOYABLE. THANKYOU RACHEL MCCARTHY... ON THE BEHALF OF THE HARRIS FAMILLY. EXCELLENT JOB!
Lack of communication feels pervasive throughout the organization.
Response from Veterans United
Joseph, communication is the foundation of our relationships with our Veterans, and we're sorry if we didn't meet your expectations. We appreciate you sharing this feedback, and we will be sure to focus on our communication going forward.
Simply put, from bang to bullets just an outstanding experience.
Overall, the process was much better than our first home buying experience. VU really has simplified the process.
Veterans United practically did everything. This was my first experience in purchasing a home and I promise you...I’ve never worked with a team of people that knew what COMMUNICATION was all about. The chain was never broken. Thank You!
