This is my second time buying through VU, and it was an absolute pleasure. The team was professional and knowledgeable, and yet added a personal touch as well.
If I were ever to buy again, Veteran’s United would be the clear choice!
This was my first experience with Veterans United and it was GREAT! I felt like a rock star. No question went unanswered and the response to all my questions was always so quick. I am one super satisfied customer!
The Mason Maddox Team with Veteran's United was everything we had hoped for when we contacted Mason with questions about a loan. Everyone on his team worked tirelessly to provide any assistance to us throughout the entire process. We cannot say enough about everyone we worked with at Veteran's United. Their approach of one-on-one interaction made everything so simple. No question went unanswered, and every assistance was provided in a timely manner. Thank you so very much for helping us get our "dream home"! Kenneth & Gloria Atchison
The entire team was very detailed and polite. Every question that I had was answered. The process was fun, and they all helped make the process a smooth transition. I would definitely recommend Veterans United to everyone!
We definitely HIGHLY recommend Veterans United if you're looking to purchase your new home! They made the process very smooth. Alek Meston. Don't let his young age fool you! He's super smart, friendly and he knows his stuff!
Veterans United replied very quickly regarding the loan process. They did the work which made it easy, and smooth. Very knowledgeable and explained any questions I had. Thank You Katie,, Dene and the entire team for assisting me with this process.
I had not heard of VU before this home buying experiance. I did a search on the web and decided to fill out and submit the general questionnaire. Turned out to be a great decision, Sydney called me latter that day and prequalified me over the phone, and now I’m sitting in my new home filling out this survey.
This was our 4th home buying experience with VU and I can honestly say they are excellent to work with, very competitive rates and no hidden fees as everything is explained up front. As a military member of 35 years I am proud to work with a company who value and respect their military members.
Best, so fast, so smart
The gift basket was a nice touch, but I wouldn’t put twizlers or skittles in it. Kinda cheapens the thought.
I am genuinely appreciative to have worked with such an amazing team during this critical time for me and my family. In a time of high stress this team made the experience manageable. The commitment to provide solid support and the consistency in communication were essential. No complaints, I will definitely choose to work with this team again.
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I was very pleased with my over all experience with Veterans United team, Holly Rae did a phenomenal job, and I got money back at closing. Great job Veterans United😁
What a great experience. I was clueless to the whole experience. I read articles and YouTube videos, but still didn’t feel prepared for buying my first house.
I have service related mental health issues. I was having a panic attack one day, and Rhett was just reaching out to check in. I was honest with him, and with no judgement and pure empathy he assured me everything was going to be fine. Said he would take care of me, support me through this, and he did!The true care they give is not what I expected or could have imagined. Above and beyond service.They were always there for every question I had, and I had a lot of them. Everyone in the team checked in frequently to see how I was doing. How I was doing with looking for the house, the inspections, all the details of the house buying process…and then check on how I am doing. The attention to detail in their customer service and the whole loan process is top tier!I told my friends and family about the experience. None of them ever had their loan providers buy them coffee to boost morale or support them like you all did.Thank you, truely and deeply.
This experience was awesome. You all made this so easy and understanding.
Thank you
Jennifer and Kevin
I really loved the Veterans United portal which was easy to navigate and showed me what needed to be competed. However my loan officer with Veterans United was difficult to get in contact with and I had many questions that were unanswered
Response from Veterans United
Hey Garrett,
Thanks for your feedback. I'm glad to hear that you found our portal easy to navigate – we put a lot of effort into making it user-friendly and helpful.
I’m sorry to hear that your experience with your loan officer wasn’t as smooth. It’s important to us that our borrowers feel supported and have all their questions answered promptly. I apologize for any frustration this caused you.
I'd like to look into this further and see how we can improve. Could you reach out to our Client Advocate team? You can contact us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but please feel free to reach out anytime, and we’ll get back to you as soon as we can.
Thank you for bringing this to our attention, and for your understanding.
