Loan officer was poorly trained and provided incorrect information.
Response from Veterans United
Thank you for sharing your review John. Our Client Advocate team has attempted to contact you and will remain available should you choose to respond.
Jeff, Ryan, Megan are the absolute best!! They really helped me out so much and I couldn't possibly thank them enough!
The whole team is Fantastic. They helped my wife and I purchase our forever home. Steve and Codi were just wounderful. We will always have a place in our hearts for them and the whole team who made it posible. Every step of the way they were professional and respectful. From Santa and Mrs. Claus and Holly Claus Happy Holidays.
The experience I had was the best.everyone was great.
Nate and the rest of our lenders' team was fantastic. Their constant communication and encouragement was certainly welcomed! We love VU!
The veterans United team was outstanding. From the very beginning Neko helped us tremendously with understanding the whole process of home loans and the requirements for a home loan. Neko helped set our expectations and communicated with us very well for things we needed to submit or things we were having trouble finishing.
My loan team was very helpful, answered all my questions, and helped me get ready for preapproval and closing. Everyone was very professional and personable.
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Ryan and Arlem did an amazing job through what has been a lengthy process. Both were never frustrated with my 1000 questions and both were extremely quick in processing my loan. I was initially expected to close the week of the 26th and I closed Friday the 22nd! Very happy with my service and I will be back if I decide to buy another home!
Well done
Christopher was very helpful throughout the whole process and very informative. Thank you
We have had two loans with Mike and his team and had fabulous results couldn't ask for any better service.W hen we went to closing the agent said she loves closing with veterans United because they always have everything in order and on time.
It was mostly a pleasant experience. The title company was terrible. They tried to rush me though the contacts a women literally said “I’m not saying I need you to hurry up, but I’m saying that you need to hurry up if you want to close today”
Why did they schedule it on a Friday so late knowing there wasn’t a lot of time, then have the nerve to rush me through something so important. On top of that they screwed up a bunch of numbers causing me to pay thousands seemingly out of the blue at the last minute. Please don’t don’t work with that company again for your client's sake.
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I don’t know where to begin! The experience was 110% the best experience with Brandon. This was the easiest and worry free process because of him. So grateful.
Michael Pitts served us with exceptional professionalism in every step of the process. He was attentive, informative, and kind. The customer service we received went far beyond the ordinary as it was outstanding! We are thrilled with VU and are truly grateful that you are serving our Veterans with such excellence! Thank you!
Superior service paired with exceptional knowledge and experience! Truly amazing home buying experience I’d happily recommend fellow veterans to pursue their dream homes with Veterans United!
The majority of the home buying process with VU was excellent. However, the disparities between initial/final closing disclosure figures almost put me into a bind less than 24 hours from closing day. It could have delayed the sale entirely if either I did not have the funds immediately available or if the title company had requested a different method of payment. No one wants to be surprised on the afternoon before closing day and I should have gotten the final CD at least 72 hrs prior to closing day.
Great. Experience.
