Way to much paperwork had to send papers two and three times.
Response from Veterans United
Jim, the paperwork required for a VA loan can seem excessive, but many Veterans find the benefits outweigh the leg work. We appreciate your patience on your home buying journey.
Veterans united was amazing. My loan team was the best. They answered every question I had and they responded to my emails and phone calls very quickly. If I ever needed anything they where there for me.
Always a pleasure working with John. VU makes everything easy for the customer.
Terry, Justin and Bridget was exemplary in the process of us buying our house! Very responsive. Very dedicated.
Very Thorough as it should be, and a great benefit opportunity for Veterans.
Courtney helped us through the entire process by explaining what we needed every step of the way. Every time I felt overwhelmed, she reassured us that we were going to be ok. I want to thank her for her outstanding dedication and help she provided
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Jamie and his team were awesome. The whole process was quick and easy. I highly recommend him and his team. I am very pleased with the purchase of my new home.
Veterans United, has made buying my new home the easiest major purchase I have EVER made. My team kept me fully informed and assured all was complete in a timely manner. Thank you to Anne Kuster and her team for a job only dedicated professionals can do. Job well done.
The team worked fast yet efficiently. This first time home buying experience went very smooth with the help of my team. I am extremely pleased with my experience and highly recommend using Veterans United Home loan!
As a first time home buyer I didn’t even know where to start. My wife and I began the process by applying to various lenders. We quickly decided to go with Veterans United. Veterans United was a one stop shop. They were friendly, fast, easy, and knowledgeable. Not only did they give us the lowest rate out of anyone, but set us up with an outstanding real estate agent who was a veteran himself. These guys are very familiar with the VA loan, and mortgages/real estate overall. Highly recommend.
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Nick was extremely helpful. Always maintained a professional manner. Very proficient and knowledgeable.
I am very disappointed with Veteran United Home Loans. The process was made more difficult by the lack of information and communication the Veteran United Team shared with me. The constant mistakes by the team were especially frustrating. There were mistakes on every document sent, including the final closing document at the closing table.
Response from Veterans United
Andrew, thank you for sharing your feedback, and we're very sorry for any mistakes we made. While we do realize human error is a factor in our business, we definitely own our mistakes and do what is possible to make them right. Please contact our Client Advocate team if this was not your experience. We appreciate the fact you chose us to help you with your home purchase, and we want to ensure there are no unresolved issues.
Great service, the loan team made the buying experience easy.
