Poor communication, rarely returned phone calls too often communicated the wrong info, unreliable, didn't reach out for multiple days when problems arose
Response from Veterans United
Anthony, thank you for sharing your feedback letting us know about your experience. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. A member of our Client Advocate team is contacting you for more information and looking for ways we can improve.
Exceptional customer service and so patient in asking all my questions and explaining the process.
Sure, Veterans United was fairly easy to work with but usually loan agencies provide some type of credit towards purchase for using them
I appreciated the outstanding customer service. As a client of Veterans United Home Loans, I felt respected and valued.
We found that Veterans United was very thorough, much more than we had anticipated. However if you have your finances in order and complete the to do list as quickly as possible it makes things move very smooth.
Underwriting was stressful, understandably so, my loan officer was exceptional tho.
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Excellent help and customer service all around
Great service and I was notified of due dates as soon that the loan officer knew
Loved Megan and the whole team would recommend them to my family and friends.
Just very professional and extremely helpful right from the get go. They explained every step of the process and answered all of our questions promptly and efficiently.
Everything was going great until the very last week of closing,Between Mover’s and driving out two vehicles and a trailer.I had my wife go into the loan .And she’s and Our loan specialists all with my Restate Debra Flannery all came together to make this happen.Stressfull week .
