I was mislead at one point by Jennifer and completely lied to on another point by Katie Rose. I think Jennifer made an honest mistake in word choice. I am certain Katie lied to me as to reasoning I don't know.
Andrea and Kristin were absolutely the best. Best home buying experience I've ever had!
Glenn and his team was phenomenal!
Incredible customer service. Prompt and helpful at all times!
Stuart and his team are absolutely amazing!
Very good service
Winsor was awesome to work with he and Bronson and the whole team are great. We felt like we were always in the loop and he was very professional thx to all.
I kept telling them that the documents they were sending me were wrong. Victoria kept telling me "Sign it. we'll fix it in the final documents". They didn't. What are you going to do the day before closing when you find out that things you had been told would not be part of escrow are?
Response from Veterans United
Phyllis, thank you for your open and honest feedback. A member of our Client Advocate team is available to discuss your final documentation in greater detail. We understand that establishing an Escrow account to pay taxes and insurance may have been a point of contention during your loan process. It is our goal to reasonably resolve ongoing concerns and provide the best possible customer service. If you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us
This was the 8th house I have purchased, bit was by far the. Smoothest Loan process of all of them. Also the first time I had used my Veterans benefit.
Underwriting process was a little bit nerve racking other than that, Matt and Kayla were outstanding great to work with and very patient.
I’ve actually already have done this and will continue to do so.
I did my homework on other companies for veterans and in the process came across this company. I am so glad that I did because of the extremely informative information that was readily available for veterans and extremely easy to understand. So to start I would say great marketing strategies.
Jill's effort was appreciated. Underwriting needs a basic math refresher.
Response from Veterans United
Thank you for sharing, Richard. A member of our Client Advocate team will be researching this further to determine how we may improve our service for future clients. If you would like to further share your experience with our team we would value the opportunity to learn more.
