Garet and Cara were very professional and considerate in all aspects of my loan application, advancement through the process and closing.
The survey email requesting this is stupid. The would recommend and would not recommend links arrive at the same page. VU was great overall, I am very pleased.
Had some miscomunications in the beginning of the process but once those were ironed out I received outstanding service and support. I would highly recommend Veterans United.
Tim and Diana were wonderful to work with
Ryan Bray was my go-to guy for all my lender questions...he was so patient and took the time to explain things to me, which was very much appreciated as a first-time home buyer!
The experience I had with VHU was beyond disappointing. They are your best friends until something goes wrong and then you don’t hear back from them. They come off nice but it’s good to know they are not a bank they do not have real money. They are brokers who want to sell you and and your loan as soon as they can and your best interest is not their concern. I would not recommend them to any of my veteran friends and they are blacklisted from all my closest veteran friends. Try USAA or NavyFed before you make the mistake I did
Response from Veterans United
Ryan, thank you for taking time out of your day to share this information. A member of our Client Advocate team has attempted to reach you for help in continuously improving our service. It is our goal to provide consistent and personable customer service as a direct VA lender. We do not conduct business as a mortgage broker. We would like to learn more about your experience, explore ways to improve, and seek opportunities to continue serving you.
From the beginning vets United had people to assist and advise to insure the loan process was seamless. The only thing I would have liked would have been more and faster communication.
Couldn't have asked for a more courteous, and professional team of people to be on your side.
I feel that the team worked hard and kept me informed very well.
Mike Mange and his team were outstanding in every sense of the word! Excellent communications at any given time. Not only are the professionals but understanding and patient!!
