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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!


Total Customer Reviews


Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown


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Showing all 386,194 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

I only have the highest appreciation for the team to help me purchase a home and thank you again

headshot image of Randelle Hanks

Loan Officer: Randelle Hanks

NMLS# 1604159

5 out of 5 Stars
Would Recommend
headshot image of Tanner Kruger

Loan Officer: Tanner Kruger

NMLS# 1802223

5 out of 5 Stars
Would Recommend
headshot image of Zach Dill

Loan Officer: Zach Dill

NMLS# 847904

5 out of 5 Stars
Would Recommend
headshot image of Stephen Erickson

Loan Officer: Stephen Erickson

NMLS# 1421194

5 out of 5 Stars
Would Recommend
headshot image of Alex Horn

Loan Officer: Alex Horn

NMLS# 2147323

5 out of 5 Stars
Would Recommend
Photo submission from Robert H.

Veterans United was very easy to work with and their employees are very efficient. A special thanks to Alberto and his team for their professionalism and efficiency. Alberto really made my experience a positive one.Will definitely recommend Veterans United to people looking for a mortgage.

headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend
headshot image of Brandon Boyer

Loan Officer: Brandon Boyer

NMLS# 2178360

1.5 out of 5 Stars

The underwriter was the real issue here. They kept moving the goal posts so to speak when we had an excellent profile for receiving a loan. They would not accept my letter of intent for military orders and kept increasing my cash to close value for no apparent reason. I would definitely not recommend this company to anyone I know because of how difficult this underwriter made things. They also had very unrealistic expectations on how long it takes to do things in the home buying process. We had to extend our closing twice because they did not realize that approvals and forms do not happen instantly. Overall, I was super hopeful at first being a 1st time home buyer, but by the end I was super disappointed and wish I had gone with a different lender. As a company with Veteran's in their name, they really do not understand what being in the military is like and what can and cannot be done.

Response from Veterans United

Kyle, we appreciate your feedback on this matter. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further. The process for disclosing the costs of a loan is managed very closely. We understand how relying on estimates for a portion of the home buying process can seem inconsistent or make it difficult to trust the process. We also hear that the underwriting process did not meet your expectations. We know how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of our industry and families who might otherwise fall into a financial hardship. Thank you for taking the time to complete our online review, and we apologize if you felt there were unnecessary delays during your process.

5 out of 5 Stars
Would Recommend
headshot image of Rob Weigand

Loan Officer: Rob Weigand

NMLS# 1435397

4.5 out of 5 Stars
Would Recommend
headshot image of Jay Christman

Loan Officer: Jay Christman

NMLS# 1812715

5 out of 5 Stars
Would Recommend
headshot image of Bob Doran

Branch Manager: Bob Doran

NMLS# 1546500

5 out of 5 Stars
Would Recommend
headshot image of Danielle Grefrath

Loan Officer: Danielle Grefrath

NMLS# 1698464

5 out of 5 Stars
Would Recommend
headshot image of Amy Carder

Loan Officer: Amy Carder

NMLS# 1925297

5 out of 5 Stars
Would Recommend

Amanda and the veterans team kept us in the loop with every aspect of our home buying processes. This was my first time house buying and I felt like we were with family.
Thank you

headshot image of Michelle Westbrook

Loan Officer: Michelle Westbrook

NMLS# 1973185

5 out of 5 Stars
Would Recommend
headshot image of Jordan Showalter

Loan Officer: Jordan Showalter

NMLS# 1990172

5 out of 5 Stars
Would Recommend
Photo submission from Harold K.

My wife and I would like to convey (we learned that word from our real estate dealings, lol) our deepest and most heartfelt gratitude to each and every one of the Veteran's United Team!!!Our journey began with Smith Gaddy on May 23rd. This being our first home ever (yes, at our age...), we did not know what to do or expect. We were guided by you all every step of the way. Our concierge (Casie) got us connected and on track for this process. She also hooked us up with our realtor. Tyler (our loan officer) got involved immediately and worked on our preapproval. Every step was detailed and explained in ways we could understand. The patience, understanding, and commitment was/is so amazing. Cara kept us on track for the underwriter and Jimmy kept the ball rolling in the same efficient manner when Cara was not available. Alicia got our Homeowners insurance in line and patiently kept making necessary changes as we needed them. We successfully closed on July 25th, 2022!Tyler (our loan officer) has gone out of his way to make our dream come true. He helped us overcome obstacles which could have destroyed our dream from becoming a reality. We will never forget him or his team!We tell you all this so you can get an idea from the buyers/our perspective. You all never lost sight of why you are doing this.I am a Vietnam Veteran who has had a difficult trip through life. I never would have dreamed this possible. More importantly, my wife gets the one thing in this life that she has always dreamed of. Thank you for what you have done for us! Remember that you all hold the ability to fulfill a void in a veteran and his family's life. It makes a HUGE difference and again we will be forever grateful to you all. Thank you!!!

headshot image of Tyler Oakley

Loan Officer: Tyler Oakley

NMLS# 2000329

5 out of 5 Stars
Would Recommend

As someone who thoroughly researches everything, I was skeptical as first of how highly people spoke of veterans United loans. I also read a lot of bad reviews as well written by some. I can honestly say all of the positive remarks was my exact experience with Veterans United. I couldn’t have asked for a better loan team to guide me as a first time home buyer. Thinking back on bad reviews from others, I can honestly say it was probably due to their lack of understanding of obtaining a mortgage loan. The process was actual quite simple as long as you fulfill your obligations in producing the right paperwork .
I was recommended by a fellow veteran/firefighter buddy as he spoke highly of veterans United and my fianc

headshot image of Bobbie Hafford

Loan Officer: Bobbie Hafford

NMLS# 1108041

5 out of 5 Stars
Would Recommend
headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

4.5 out of 5 Stars
Would Recommend
headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
Would Recommend

Outstanding group of folks, the home buying experience was definitely made perfect by everyone involved at Vetrans United. Everyone always made themselves available to me, which is huge when I personally knew nothing about buying a home.

headshot image of Andy Strubel

Loan Officer: Andy Strubel

NMLS# 996805

5 out of 5 Stars
Would Recommend
headshot image of Tracy Ball

Loan Officer: Tracy Ball

NMLS# 1989112

5 out of 5 Stars
Would Recommend
headshot image of Aaron Thomasson

Loan Officer: Aaron Thomasson

NMLS# 2081078

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4 out of 5 Stars
Would Recommend
headshot image of Daniel Lowes

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars
Would Recommend
headshot image of Kollin King

Loan Officer: Kollin King

NMLS# 1375182

5 out of 5 Stars
Would Recommend

I had the best team assisting me at Veterans United and my overall experience was a 10 out of a 10, I truly had outstanding service.
Shawnee, Marianne, and Rhiannon went over and beyond for me, communicated well & were with me through the entire buying process. If I am going to purchase a home again or recommend a team I am going to ask for the same team I had. If you are looking for a lender who actually listens to the customer I would recommend Veterans United.

headshot image of Shawnee Holsten

Loan Officer: Shawnee Holsten

NMLS# 2055995

5 out of 5 Stars
Would Recommend
Photo submission from Terrance S.

Veterans United you have once again amazed me. You must being doing something right with your hiring because you have some amazing personnel. Your portal is easy to use and the checklist come in hand. You guys are awesome!

headshot image of James Miller

Loan Officer: James Miller

NMLS# 1374328

5 out of 5 Stars
Would Recommend
headshot image of Spencer Wesson

Loan Officer: Spencer Wesson

NMLS# 1718308

5 out of 5 Stars
Would Recommend

It is impossible to finish my review, without mentioning Desi. She was a very key member of this purchase. She is not only very professional, but she is very patient. A very strong point for older fellas like me. Frustrated with finding certain paperwork, I would call her and explain, she would ask a few questions and say "don't worry about it I'll get it". She has a soft voice, strong determination, and no nonsense about her. I would consider her an asset to any team. If any of my fellow vets think about buying a home, I would gladly tell them about Veterans United, and stand by it.

headshot image of Samuel Short

Loan Officer: Samuel Short

NMLS# 1828252

5 out of 5 Stars
Would Recommend
headshot image of Ryan Mason

Loan Officer: Ryan Mason

NMLS# 1927639

5 out of 5 Stars
Would Recommend

Shout out to Brad!!! (because he wasn’t an option on here). I love that he was also a veteran so I feel like we bonded over that even if it was over phone calls.
I truly appreciate every single member of my team and I couldn’t have done it without you guys 20 out of 10 all around (you know except for the real estate agent) but yes, I was very grateful and truly blessed to have such a great team. Thank you guys so much! Big hugs!!! Keep on being all-stars for the next one!!!

headshot image of Victoria McGhee

Loan Officer: Victoria McGhee

NMLS# 2030084

More Reviews

See all 386,194 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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