Great .
Very shortly after contacting VU, I was turned over to my loan officer Joe Ferling and then Joe Hooker took over as my loan assistant. The entire process went smoothly and they both understood that I was new to the mortgage process and answered all my questions with promptness, patience, and courtesy.
Working with Veterans United was wonderful. I would like to thank Chip Canoy who helped improve my credit score in only 2 months with advice through the Lighthouse program. Chip helped me believe that home ownership was a possibility..
The staff form the lighthouse program all the way through closing was great. Every member showed a deep interest in my situation they provided feedback in a very timely manner. I would like to personally thank Katie, Jen and Jim for the hard work they put into my loan.
These ladies did an outstanding job in working and coordinating all steps as fast and efficient as possible. With these people they make a great teamwas
Veterans United was definitely a blessing for me. From the first initial phone call to the closing of my home loan. Very professional, friendly and stress free from beginning to end. Jennifer and her team are more than AWESOME!!
This process was much easier than the first time I bought a home. I love how quick and painless everything was.
Very friendly, helpful team of professionals.
Pleasant experience
Loan officer (Tommy Perk) was fantastic! Very helpful and available. Quick to reply and always a positive attitude.
The Loan team was very helpful and made everything smooth as possible.
My loan team of Kimberly, John and Jennifer were phenomenal!!
The understanding of military life and the professional vernacular that these Specialists have is truly amazing.
Very helpful I had no idea about what to do in order to purchase a home they walked me through every set Justin was great always responded at incredible speed really really great
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Working with Veterans United was a great experience.Ian Reed,s knowledge and expertise was invaluable.Ian guided me through what I perceived as a daunting task, At the time of the closing I was grateful for his resolve, and I would like to say thank you.
Chris Robinson has been outstanding during my home refinancing - 2 times now!!
I am thrilled we made the switch after our initial preualification with USAA. Bill and his team were not only easy to reach whenever I had questions, but they were incredibly helpful and enthusiastic to help me out and clear things up. The portal made the whole process run smoothly, and everything was clear and upfront every step of the way.
Everyone at Veterans United was exceptional! Lighthouse gave us really helpful advice about how to quickly improve our credit and get preapproved. My husband and I were first time homebuyers with many questions. Veteran's United made sure to answer our questions every step of the way. Everyone is incredibly professional, kind, and responsive. My phone calls were always returned promptly, and the myVeteransUnited electronic system for documentation was really efficient and user friendly. Our realtor even mentioned how impressed he was with Veterans United's responsiveness! We closed on time and the process went really smoothly. This company reminds me of USAA in how much they genuinely care about helping Veterans. Not only do they have great customer service across the board -- you can truly trust them to step you through the often stressful home-buying process. They even sent us gifts to welcome us to our new home-- what company does that?! I will be sure to recommend Veterans United to all of my Veteran friends who are looking to purchase a home. Thank you so much!!
