This has been one of the most harrowing experiences in my life since 13 months in Viet Nam. We applied for a loan to pay off two credit cards with high interest. We were told with-in a day that we were pre-qualified for the refinance. However, We felt like felons instead of veterans with all the paperwork we had to supply. Many items we had to supply more than once. It took nearly 2 months to close. It took 4 days, after the rescission period to have funds dispersed to our account after the rescission period (must have been delivered by carrier pigeon.) The payoff checks to the credit card company have not arrived yet. Both card accounts have late charges applied and another months interest. We had to have $2300.00 work done to please the underwriter. $2100.00 of which, we feel was not warranted. Someone at UnitedVeterans decided to send the contractor a check instead of allowing us to pay them from our disbursement. We are being harassed by the company while they wait on the check. W have done two mortgages and two refinances and nothing ever compared to this experience. We suggest you look elsewhere for your mortgage needs.
Response from Veterans United
Thank you for your detailed comments Thurman. We would like to look further into your concerns. Please contact our Client Advocate team to discuss the details of your disbursements. Fund disbursements are handled by the settlement agent, but we can assist in finding out what led to the delay.
It was a great experience this is my second house i purchased through veterans united and I think all veterans should take the opportunity to get a house I will recommend all veterans to use veterans united to go through the process of buying a house
The hole team under Shane was great underwriters every one did good
We are very satisfied with our experience using Vetarns United for our first home. Every step of the way was easy because Mike explained it all. The customer service was excellent and Mike and Nick were always so friendly and patient with all of our questions. We could not have asked for a better experience. Thank you!
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I absolutely recommend other veterans use Veterans United when they need to buy or refinance a home. These folks are professional, attentive to even the 'crazy' questions and situations that arise, and have the wonderful ability to calm those who tend to get rattled through the process. They are patient listeners and don't mind repeating and explaining answers I didn't quite understand. If I should ever need to refinance or move, Veterans United will be my very FIRST call! Thanks all for you invaluable help in our new home purchase!!
This whole process has been great for us, we were a little worried going in because it was all new and a very big commitment for us but everyone we’ve talked to and worked with along the way was helpful and informative. Special shoutout to Alycea Lawson who helped us through a particularly confusing and difficult issue right at the end of our process, she kept us on track to close on time, communicated with us so well and really helped us out.
Veterans United has helped us close on a home that we never would have dreamed we could have. Their expert teams know the business well and know what it takes to close. I would highly recommend veterans United for any veteran who is in the market to buy a new home.
Veterans United has programs to help me develop my credit score and kept me updated and showed they cared about getting me into a home during the entire process. Veterans United loan specialist are very communicative and showed an interest in my family and the home buying experience. I would truly use this service again.
Veterans United made the homebuying process extremely easy, even under my very different circumstances.
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Fast to answer questions and keep you posted on all aspects during the home buying process.
Veterans United is top notch. The services they provide is excellent. Anyone trying to buy a house should go through Veterans United. I highly recommended.
