Easy process.
The only problem I had with my loan process was getting timely replies to questions. I always had to leave a voice mail and many times I did not get a response in a timely manner. Same with email questions.
Veterans United streamlined a scary process for most people. As a first time home buyer, I liked that everything was visual. All of the documents were available online for me to view. They not only told me the things that I needed to upload, but gave me a description to make sure I was uploading the correct documents. Everyone was professional, and knowledgeable.
I would recommend them to anyone. Made our home buying process extremely painless.
I would recommend Veterans United to any veteran looking for a VA Loan on a home. The team was very knowledgeable and help me every step along the way. They could answer all my questions with one phone call and if I could not reach someone, they always called me back in a timely manner. A great team to work with!
I highly recommend VU for home loans process. If you have the opportunity to work with Phil H as your loan specialist, you are definitely in good hands. He will be responsive, and provide clear answers to your questions. He was a positive person through the whole process and really helped reduce the stress related to home buying.
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I think Brian and Shelbi went above and beyond to make sure I got the house we had to jump a lot of hurdles but we got it done
This whole process was awesome, I thank God I had a great team helping my family and I find our home! We needed a win this year and everyone came together and helped us achieved that win.
Highly recommend their services! Buying a home can be stressful but veteran United home loans does a great job from cradle to grave of lender to agent to their online portal for uploading documents. User friendly website and outstanding customer service.
For many years always wanted to purchase my own home .but after coming out of the military. I never had that opportunity I went into credit card debt and begin to have multiple bills trying to establish credit that didn't work out for me. Recently I retired from my employer after 33 years of working I deserve my home I worked hard for it I earned it. it's a lot of work put into it for any first-time home buyer like myself but after working with the lenders and my realtor. I started getting myself in check I'm realizing then I'm going to buy this home or I'm just going to continue to pay rent for the rest of my life. But veteran United open the door for me and there was my opportunity. So my bottom line is pay off your credit cards have your finances together you clean your credit up real good and you will be okay.
The process moved smoothly and quickly. Very hassle-free and easy to follow. Great experience and professional, knowledgeable staff. Thank you all. It was a pleasure doing business with you.
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Cameron Whittaker was the most professional and helpful person I’ve dealt with the entire time.
If you don't have guilt for treating us so poorly, you should. The realtors were professional, helpful, and concerned, and the title company promptly stepped in when they learned off the terrible miscommunications. I would NEVER refer a veteran to this organization. I wouldn't even refer my ex.
Response from Veterans United
Hi Roberta, we care deeply about you and your honest feedback. Delivering excellent customer service is our top priority, and based on your comments it is clear that we did not meet that expectation. If you would consider speaking with one of our Client Advocate team members to share more information, then we will value the opportunity to listen. It is our goal to understand what went wrong and prevent a similar experience.
