Sam was amazing in every way an answers everything an is great with answering the phone
I want to share how positive my overall experience has been with Veterans United.From the very beginning, the process was streamlined and well-organized. After my initial contact, I was reached out to promptly and clearly informed about what to expect moving forward. There were no surprises, no unexpected requirements, and no last-minute changes, which I truly appreciated. Everything was communicated upfront and handled exactly as described.One thing that stood out to me throughout this process was the human element. In a time when so much is automated and driven by systems, AI, and technology, Veterans United managed to balance efficiency with genuine personal connection. At no point did the experience feel cold, detached, or mechanical. I always felt like I was working with real people who cared about the outcome, and that made a meaningful difference to me.I also want to highlight how well the entire team worked together. I did my best to stay responsive and do my part to avoid delays, and the same effort was reflected by everyone involved. The process moved smoothly from start to finish, and that success was largely due to the teamwork and communication throughout. It’s rare for something this significant to come together so seamlessly, and I’m very thankful for that.I was able to find exactly what I was looking for, well under the budget I had in mind, and the financing process was handled without any issues. That’s exactly how this process should work, and Veterans United delivered on that expectation.Having bought and sold three properties, this will be my final home purchase, and I couldn’t be more satisfied with how it was handled. I’m genuinely happy, excited, and grateful to be a customer. I feel well taken care of, confident in the process, and truly in good hands moving forward.Thank you for making this experience such a positive one.Thank you and you're tire team for the Home Warming Gift as well! I am still sorting through it!
Rob and his crew were always responsive to our request and questions. It made this extremely intense transaction easy to deal with.
Dalton and the team at Veterans United did an outstanding job assisting me purchase my new house! Whenever I had questions Dalton would answer them quickly ensuring that I understood what he was telling me. With the documents that Veterans United needed being submitted electronically it made the closing process a breeze.
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Andrea and her team were awesome. Their effort and professionalism they should us goes unmatched. The kept us informed every step of the way and were always a phone call away to assist us. One of the best customer service experiences we have had.
First time home buyer here. It could not have gone better as far as I'm concerned. Everyone was great.
Pleasure working with Mason and team yet again. Appreciate the continued support and am very grateful for the ChicagoLand care package!
I have recommended to my brother in-law Veterans United. So far, you all have been wonderful.
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Everyone was extremely helpful and knowledgeable. Although being out of the country and the bad weather created some challenges, overall, it was a very good experience.
Chris and Carla were the absolute best ever! The purchase of our home was seamless and fast! Best experience we ever had on a purchase like this. Highly recommended.
I can’t say enough great things about Chad at Veterans United. From start to finish, he was incredibly kind, understanding, and genuinely cared about making the home buying process as smooth as possible. He was always available whenever I had questions, and he took the time to explain everything clearly so I never felt lost or rushed.Chad was extremely knowledgeable and helped guide me through every step with confidence. Buying a house can be stressful, but he made the whole experience feel easy and manageable. I’m truly grateful for all his hard work and support, and I would absolutely recommend him to anyone looking to buy a home—especially other veterans.
Outstanding customer service
I thought overall urgency to my home loan was very poor and communication was bad.
