I cannot say enough incredible things about Jake, Mark, and the entire Veterans United team. From beginning to end, they provided an absolutely exceptional experience, and I genuinely could not have asked for a better team to guide me through purchasing my home.Buying a home is one of the biggest financial decisions a person can make, and navigating the VA loan process comes with its own unique challenges. Throughout it all, Jake and Mark demonstrated an outstanding level of professionalism, dedication, knowledge, and commitment to their clients.What truly sets this team apart is that they don’t just process loans — they genuinely care about the people behind them. They understand how much homeownership means to a veteran and treat that milestone with the importance and respect it deserves.Even when unexpected challenges arose throughout the purchasing process, I never lost confidence in the team handling my loan. Their dedication, attention to detail, and determination to get everything across the finish line made an enormous difference.Jake and Mark deserve recognition not only for the work they do, but for the standard of excellence they represent. Their entire team should be incredibly proud of the service they provide to veterans and their families.As a veteran, I have high expectations when it comes to professionalism, accountability, and dedication. This team represents those qualities at the highest level.To Jake, Mark, and everyone behind the scenes who helped make this possible: Thank you. You helped turn a major life goal into reality, and that is something I will never forget.I would recommend Veterans United, and specifically Jake and Mark’s team, without hesitation to any veteran looking to purchase a home.Five stars simply aren’t enough. This is the kind of team every homebuyer deserves to have in their corner.
Fantastic team of folks. Made the process fast and streamlined
Easy and stress free. Questions were quickly and clearly answered. The whole team was great.
The folks at Veterans United from the start to the finish were there working with me to find my home . Recommending a Realtor and keeping me apprised of each step . I was amazed at closing in 30 days was even possible. I would recommend them 100%.
The overall experience from initial contact to closing was exceptional, the local team here is a pleasure to work with. Chris, Jennifer and Felicia are extremely professional and were timely with meeting our needs. Our expectations were exceeded and would gladly recommend this team as a top shelf mortgage service.
This is my second time using Veterans United and I actually reached out to Aaron to help us with this second loan. I was so impressed last time with his work 8 year ago and VU as a whole. This time, nothing changed. Aaron and his team took such good care of us and made sure we understood everything. Aaron and Sarah even ensured that the title company didn’t mess up any numbers. I would highly recommend VU and especially Aaron and his team to anyone. Thank you so much for making this easy, understandable and accurate once again!
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We are thankful for all the hard work and professionalism of the team.
The entire home buying process was excellent. It was so streamlined and friendly all throughout the journey. I would highly recommend the entire team
The loan team was great for my family. Friendly communications, engaged, and organized. Well understood our situation - retiring from the military and on the job hunt. Frustration with the VA home appraisal process, which complicated the sale, introduced stress and uncertainly. Causing multiple realtors to doubt and second guess future home buyers financing via the VA loan. A better communications or relationship bridge between the buyer, loan company, VA, and realtors could have helped. Instead our experience was much "it is what it is".
The challenges we had to overcome in my situation were probably more unique to my situation (off grid property in a remote area of a remote state) than deficiencies in Veterans United protocols. The good news is that VA financing is doable for off grid properties. You just have to be patient with the process.
The staff and associates were very helpful and cooperative, however; the simple truth is the interest rates were not just high, they were ridiculously high and that ruins everything. I must refinance or I will never pay the loan off! The closing costs were too high for a VA loan, and the numerous inspection fees and associated costs added nothing to the capital, or the loan in general. That is mostly the fault of the state of Ohio and the VA loan associated and makes everything difficult. If I didn't need the home, I would have cancelled the loan completely.
The experience was unreal. Meghan's team always stayed in touch and provided many resources during my home buying process. I would recommend Veterans United to friends, family, and co workers.
I was extremely impressed on how the Veterans United home buying process was so well coordinated and planned.The checklist of the "To Do List" worked like clockwork. This process in itself was awesome! Every step of the way I checked off, gave a sense of accomplishment and excitement to ultimately buy my home.
The entire loan team and process lead by Kevin Reichert, was surprisingly almost as easy as buying a car.I would recommend Vetrans United to any of my fellow Vetrans, as a one stop shopping for all things related to buying your next home.
As a first time home buyer there was a lot of nervousness, but everyone involved from helping me build credit, and keeping me on track thru that phase was great.
The real estate agency, Brianna Crenshaw, did a phenomenal job, communicating, bringing a plethora of knowledge and understanding.
Craig has been there since the beginning, and we want to pass on our thanks for escorting us thru it all.
All the parts worked together and we are looking forward to the next chapter. Thank you all!
Working with Jared Cruz and his team was a wonderful experience! Jared was amazing throughout the entire process, and I truly appreciate all the help, support, and guidance he and the team provided. They made everything feel so much easier, and I couldn’t be happier with the service I received. I’m very satisfied and grateful to have worked with such a great team. I highly recommend Jared and his team to anyone looking for a great loan officer!
I’m so grateful I chose Veterans United for my homebuying journey! Buying a home can feel overwhelming, but having a team there to answer questions and help navigate each step made such a difference. I appreciated their patience, communication, and dedication throughout the process. As a veteran, it means a lot to feel supported during such a big milestone. Thank you for helping me reach this exciting new chapter! I would absolutely recommend Veterans United to other veterans looking to purchase a home.
Things were going okay until the last 48 hours before closing in which Gabriel Maldonado got pushy with me, literally told me not to listen to people talking about the process, and said "he only cared about when my inspection was gonna happen before I signed off!" He also didn't tell me correctly how the re-finance works with a VA loan, and didn't disclose you must obey "lenders rule" when securing a VA loan. This would have been great news to know before 48 hours before closing. Had I known, I would have chosen another lender. My advice, make sure you ask every question at the beginning, simply omitting facts, rules, rights and regulations does not make it okay to thing you are forgetting or don't have to tell the client. Omitting factual and helpful information is essential, and the same thing as lying. My advice, do your shopping around and do your homework. By the way, he was nice enough to make sure to pretty much ruin my buying process in the last 48 hours before closing. Make your own decision on what has been done and said. Unethical? Disrespectful? Unprofessional? Behavior unbecoming of a Veteran not looking out for Veterans benefits and well being? You be the judge.
