Very helpful, very accessible and very knowlegible. I have used their services for initial purchse and for refinace.Would recommend them to felllow veterans and friends.
It was good working with Alec. I did think closing cost just kept going up. Then when you’re at closing you don’t want to stop the process so you just sign…. But closing cost started at like 7k then it was 9k then at closing it came in at 11k so it never went down it just kept going up. So I’m not sure what happened and I really didn’t want to put a roadblock up late in the afternoon when I was finally signing… so I swallowed the expense and signed. For this being for veterans you would think you could get better pricing and better interest rates.
I want to share how positive my overall experience has been with Veterans United.From the very beginning, the process was streamlined and well-organized. After my initial contact, I was reached out to promptly and clearly informed about what to expect moving forward. There were no surprises, no unexpected requirements, and no last-minute changes, which I truly appreciated. Everything was communicated upfront and handled exactly as described.One thing that stood out to me throughout this process was the human element. In a time when so much is automated and driven by systems, AI, and technology, Veterans United managed to balance efficiency with genuine personal connection. At no point did the experience feel cold, detached, or mechanical. I always felt like I was working with real people who cared about the outcome, and that made a meaningful difference to me.I also want to highlight how well the entire team worked together. I did my best to stay responsive and do my part to avoid delays, and the same effort was reflected by everyone involved. The process moved smoothly from start to finish, and that success was largely due to the teamwork and communication throughout. It’s rare for something this significant to come together so seamlessly, and I’m very thankful for that.I was able to find exactly what I was looking for, well under the budget I had in mind, and the financing process was handled without any issues. That’s exactly how this process should work, and Veterans United delivered on that expectation.Having bought and sold three properties, this will be my final home purchase, and I couldn’t be more satisfied with how it was handled. I’m genuinely happy, excited, and grateful to be a customer. I feel well taken care of, confident in the process, and truly in good hands moving forward.Thank you for making this experience such a positive one.Thank you and you're tire team for the Home Warming Gift as well! I am still sorting through it!
Very helpful team lead by Janeanne Stephens made the entire home shopping, buying and closing easy.
Buying our home has been an excellent experience. Zach, Dustin, and Meg have been supportive and very easy to work with. I highly recommend Veterans United.
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I bought my home while on deployment, and Rob went above and beyond to make the process smooth and stress-free. Communication was clear and consistent despite time zones, and he explained every step so I always knew what was happening. Rob was proactive, patient, and genuinely cared about making sure I was comfortable with each decision.Buying a home remotely isn’t easy, but Rob handled the details, kept things moving, and made me feel supported the whole way through. If you’re looking for a loan officer who’s reliable, knowledgeable, and truly looks out for you Rob is your guy. I’m incredibly grateful for his help.
First time home buyer here. It could not have gone better as far as I'm concerned. Everyone was great.
So patient with me and took care of everything I needed. Keep up your great works.
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Jessica was the best. She was there throughout - answering questions and smoothing problems. Our underwriter was actually over the top and caused a lot of grief. However because of Jessica helping everywhere she could the loan continued relatively smoothly. Because of her, I would return in a heartbeat.
I’m very satisfied with the guidance Melissa Kunkel has provided me. She’s very attentive and promptly responds after every texts/call. Down to Earth and very informative. Thank you Melissa.
Awsome
I’ve been searching for “my” house for years Chance Mullins has been outstanding. Helping me through all the ups and downs….homes in several states and finally to my new home in Florida. I cannot express how supportive he has been through this whole process
Chris and Carla were the absolute best ever! The purchase of our home was seamless and fast! Best experience we ever had on a purchase like this. Highly recommended.
They Did a great job managing everything and keeping me informed about everything that was or were happening.
It is a knowledgeable team of people who are very helpful along every step of the way.
The whole mortgage refinancing was so easy. Matt actually contacted me and said the rates dropped and asked if I want to refinance to get a better rate. All went very smooth.
Even though I am not a veteran, Veterans United was very helpful. We were not able to qualify for a home loan when we first started dealing with Veterans United. Do to their persistence, their professionalism, and their expertise, everything worked out. It took
four months, but we were able to get a home loan and we closed on our home last week. We are so grateful.Thank you so much!
Cartha and Gwendolyn Stroud
