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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
451,757 reviews
747 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Army
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 451,757 unfiltered reviews

5 out of 5 Stars

David and the team was so helpful to us during this whole process. With out David and the team we would have been lost. Thanks David and the team for you time and patience with us.

headshot image of David Christensen

Loan Officer : David Christensen

NMLS# 2086681

4.5 out of 5 Stars
headshot image of Katie Smith

Loan Officer: Katie Smith

NMLS# 924534

5 out of 5 Stars
headshot image of Daniel Perry

Loan Officer: Daniel Perry

NMLS# 860457

5 out of 5 Stars
headshot image of Brandon Brown

Loan Officer: Brandon Brown

NMLS# 1493029

4.5 out of 5 Stars

N/a

headshot image of Torri Thomas

Loan Officer: Torri Thomas

NMLS# 2328463

5 out of 5 Stars
Photo submission from Travis S.

I want to share how positive my overall experience has been with Veterans United.From the very beginning, the process was streamlined and well-organized. After my initial contact, I was reached out to promptly and clearly informed about what to expect moving forward. There were no surprises, no unexpected requirements, and no last-minute changes, which I truly appreciated. Everything was communicated upfront and handled exactly as described.One thing that stood out to me throughout this process was the human element. In a time when so much is automated and driven by systems, AI, and technology, Veterans United managed to balance efficiency with genuine personal connection. At no point did the experience feel cold, detached, or mechanical. I always felt like I was working with real people who cared about the outcome, and that made a meaningful difference to me.I also want to highlight how well the entire team worked together. I did my best to stay responsive and do my part to avoid delays, and the same effort was reflected by everyone involved. The process moved smoothly from start to finish, and that success was largely due to the teamwork and communication throughout. It’s rare for something this significant to come together so seamlessly, and I’m very thankful for that.I was able to find exactly what I was looking for, well under the budget I had in mind, and the financing process was handled without any issues. That’s exactly how this process should work, and Veterans United delivered on that expectation.Having bought and sold three properties, this will be my final home purchase, and I couldn’t be more satisfied with how it was handled. I’m genuinely happy, excited, and grateful to be a customer. I feel well taken care of, confident in the process, and truly in good hands moving forward.Thank you for making this experience such a positive one.Thank you and you're tire team for the Home Warming Gift as well! I am still sorting through it!

headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

5 out of 5 Stars

From my first inquiry to signing the final documents, Veterans United was engaged and supportive every step of the way. To top it off, we were greeted with a thoughtful home‑warming gift when we walked in for closing—a wonderful touch that really stood out.
Beyond the excellent customer service, I received the best deal available on the market at the time, with minimal fees and charges. I would confidently recommend Veterans United to my family and to anyone interested in using their VA home loan benefit.
Thank you for everything! 🙂

headshot image of Nicholas Staudenmyer

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

2.5 out of 5 Stars
headshot image of Brant Batson

Loan Officer: Brant Batson

NMLS# 2069966

5 out of 5 Stars

Working alongside Tim, Erin, and Deloris has been amazing. They went above and beyond for my husband and I to ensure we got the best service and any help we needed during our home-buying process. Couldn't have asked for a better team. I would definitely recommend Veterans United to any of my family or friends.

headshot image of Tim Killday

Loan Officer: Tim Killday

NMLS# 1698454

5 out of 5 Stars
headshot image of Scott Elkan

Loan Officer: Scott Elkan

NMLS# 1904290

4.5 out of 5 Stars
headshot image of Wendy Edde

Senior Loan Officer: Wendy Edde

NMLS# 1200036

5 out of 5 Stars

Very professional and great at following up on actions needed, while military is deployed.

headshot image of Alex Tuttle

Senior Loan Officer: Alex Tuttle

NMLS# 1847326

5 out of 5 Stars

I loved working with veterans united they constantly made me feel reassured and at the end of it all it felt more like a family then just doing business, they answered at all hours of the day and if they were busy immediately sent me a text instead of keeping me on hold for hours at a time. They never once made me feel silly for asking questions as a first time home owner and let me tell you I had a lot! The app was easy to navigate and with my busy schedule they were very understanding.

headshot image of Drew Tee

Loan Officer: Drew Tee

NMLS# 2734299

5 out of 5 Stars

It was super simple refinancing our home, way more than I had expected.

headshot image of Marty Gaddie

Branch Manager : Marty Gaddie

NMLS# 1745992

4 out of 5 Stars
headshot image of Lauren Smith

Loan Officer: Lauren Smith

NMLS# 2167073

5 out of 5 Stars
Photo submission from Steven C.

First time home buyer here. It could not have gone better as far as I'm concerned. Everyone was great.

headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

5 out of 5 Stars
headshot image of Logan Smith

Loan Officer: Logan Smith

NMLS# 2154219

0.5 out of 5 Stars

Never stop getting surprises last minute they don’t care about the veteran they care about their benefit

headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
headshot image of Schandler Rogers

Loan Officer: Schandler Rogers

NMLS# 2312103

5 out of 5 Stars

Very easy and very helpful from start to finish! Any questions or concerns I had, they were answered and explained thoroughly and quickly.

headshot image of Steve Hopper

Senior Loan Officer: Steve Hopper

NMLS# 1493953

5 out of 5 Stars

Amanda went above and beyond in the purchase of my new home as I was buying and traveling from another state. If you want excellent service then make sure you contact Amanda.

headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars

I absolutely appreciate Scott Elian. He was amazing. Very professional and patient. He was always willing to break things down for me so that I could understand the “right now” and the next steps and that was very helpful for me throughout this process. Could not have asked for a better officer. I also want to say overall, the team was amazing. Everyone that I worked with was professional. I felt like a valued customer throughout this whole process.Thank you all for making this experience a great one. I am happy!!😃

headshot image of Scott Elkan

Loan Officer: Scott Elkan

NMLS# 1904290

5 out of 5 Stars

Charles was receptive and patient. He was always available to write a pre-approval letter, even during the weekend. Amazing service and professionalism. Thanks. Jason

headshot image of Charles Dittbrenner

Loan Officer : Charles Dittbrenner

NMLS# 2120950

5 out of 5 Stars
headshot image of Holly Ray

Loan Officer: Holly Ray

NMLS# 1992719

5 out of 5 Stars
headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars
headshot image of Alexei Kotchetov

Loan Officer: Alexei Kotchetov

NMLS# 2483252

5 out of 5 Stars
Photo submission from Royal H.

Chris and Carla were the absolute best ever! The purchase of our home was seamless and fast! Best experience we ever had on a purchase like this. Highly recommended.

headshot image of Chris Hill

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars

Great!

headshot image of Paul Farnam

Loan Officer: Paul Farnam

NMLS# 2373411

5 out of 5 Stars

This is the 7th home I have purchased, and the second I have financed thru Veterans United. They had me from contract to close in under 20 Business days. This is the second home that everything has gone very smooth. Not only would I recommend them, I honestly don’t think I will ever use anyone else. Both times the rate I received was the lowest possible. Great team efficient great communicators.

headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

3.5 out of 5 Stars
headshot image of Hunter Hukari

Loan Officer: Hunter Hukari

NMLS# 1215343

5 out of 5 Stars
headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
headshot image of Ryan Kawelaske

Loan Officer: Ryan Kawelaske

NMLS# 1698477

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