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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
458,990 reviews
765 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 458,990 unfiltered reviews

5 out of 5 Stars

I couldn’t have asked for a better team for my first home-buying experience. Veterans United was efficient, knowledgeable, and made the entire process feel smooth and manageable. As a first-time homebuyer, I had a lot of questions and moments of uncertainty, but the team was always patient, responsive, and willing to explain everything in a way that made sense.They kept me informed every step of the way, provided clear expectations, and worked quickly to keep things moving without feeling rushed or overwhelming. I truly felt supported throughout the entire journey, from pre-approval to closing day.I’m incredibly grateful for their professionalism, communication, and dedication. I would absolutely recommend Veterans United to anyone, especially fellow veterans or first-time buyers, looking for an stress-free and positive home-buying experience.

headshot image of Alex Herbel

Loan Officer: Alex Herbel

NMLS# 182159

5 out of 5 Stars
headshot image of Cody Smith

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars
headshot image of Courtney Jones

Loan Officer: Courtney Jones

NMLS# 1483086

5 out of 5 Stars

Jared and Bri went above and beyond for me as a first time homebuyer. All my questions went answered quickly and thoroughly and I loved how easy it was to get in touch with my team.

headshot image of Jared Smith

Loan Officer: Jared Smith

NMLS# 2771902

5 out of 5 Stars

Greg Wiele was great right out the gate. Transparent, polite, honest and professional.

headshot image of Greg Wiele

Loan Officer: Greg Wiele

NMLS# 1374334

5 out of 5 Stars
Photo submission from Gabriella L.

Thank you to Bill and his team for helping us with our first home!! Their constant communication and effort really helped us feel at ease during the whole process!!

headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars

Derek and his team are extremely helpful, patient and quick with response as well as getting things done. Wouldn’t choose anyone else for home buying and refinancing needs.
——Nick

headshot image of Derek Russell

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars

Mirza was such a great help and awesome to work with, he made the process much easier. Thank you!

headshot image of Rich Pauls

Loan Officer: Rich Pauls

NMLS# 2002773

5 out of 5 Stars
headshot image of Chelsea Perkins

Senior Loan Officer: Chelsea Perkins

NMLS# 1955996

5 out of 5 Stars

Ama and I truly cannot say enough good things about the Veterans United team. Their professionalism, care, and attention to detail stood out from the beginning. Ours was not a typical case — relocating from Ghana, navigating a non-resident spouse situation, and re-establishing a U.S. presence after some time away — yet they handled it with patience, clarity, and genuine commitment. We always felt that we were in capable hands.

headshot image of Tommy Heller

Loan Officer: Tommy Heller

NMLS# 2053002

5 out of 5 Stars

Overall, my experience with Veterans United was outstanding from start to finish. The entire team was professional, knowledgeable, and genuinely committed to making the refinancing process smooth and stress-free. They communicated clearly at every step, responded quickly to any questions, and made sure I fully understood all aspects of the process.What stood out most was their dedication and personalized support—they truly went above and beyond to ensure everything stayed on track and closed on time. I always felt supported and confident knowing I had such a reliable team working on my behalf.I would highly recommend Veterans United to anyone looking for a seamless and positive home loan experience. Their expertise, responsiveness, and customer care are second to none.

headshot image of Paul Farnam

Loan Officer: Paul Farnam

NMLS# 2373411

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5 out of 5 Stars
headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

4.5 out of 5 Stars
headshot image of Taylor Clark

Loan Officer: Taylor Clark

NMLS# 1124030

5 out of 5 Stars
headshot image of Ashlyn Cupp

Loan Officer: Ashlyn Cupp

NMLS# 2105531

3 out of 5 Stars

Overall, they got us our loan! My husband and I had some frustration with their POA requirements. We were planning to use a POA from the beginning, since my husband is at sea on deployment (we are both active duty). Since I was using my VA loan and taking care of all of the interfacing with this company, I did not think there would be an issue. It was not less than a week before closing our concierge informed us about the Alive and Well requirement due the day of signing. It is a very inflexible policy that requires a phone call or email from the party being signed for as the POA. Luckily, my husband was able to get an email off the ship. As a submariner, it would have been nearly impossible to do the same. I was disappointed this policy was not communicated earlier, leading to unneeded stress during the final week of escrow. Though everything else was smooth, I would not recommend this company if you are intending to use a POA while one party is deployed.

headshot image of Christopher Conrad

Loan Officer: Christopher Conrad

NMLS# 2680963

5 out of 5 Stars

Veterans United made the entire home buying process smooth and stress-free from start to finish. Every step was handled with professionalism and care, and I always felt like I was in great hands. I'd recommend them to any veteran looking to buy a home without hesitation.

headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Photo submission from Emilee F.

Loved this team! They were amazing! So grateful for their help in the home buying process.

headshot image of Scott Finklang

Loan Officer: Scott Finklang

NMLS# 2357948

5 out of 5 Stars
headshot image of Michael Pitts

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars

Everyone we spoke with, emailed or texted was helpful and patient while giving us instructions.

headshot image of Noah Durham

Loan Officer: Noah Durham

NMLS# 2736698

5 out of 5 Stars

Stephanie, Kayla, and Kohlie were fantastic from start to finish. All despite various complexities and 11th-hour changes. Well done! Thank you!

headshot image of Stephanie Piester

Loan Officer: Stephanie Piester

NMLS# 2026815

4.5 out of 5 Stars
headshot image of Zach Roberts

Loan Officer: Zach Roberts

NMLS# 1200238

5 out of 5 Stars
headshot image of Bennett Patton

Loan Officer: Bennett Patton

NMLS# 2366517

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Experience first-hand why 365,493 homeowners give us a perfect score!

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5 out of 5 Stars
headshot image of Greg Wiele

Loan Officer: Greg Wiele

NMLS# 1374334

5 out of 5 Stars
headshot image of Rachel Gruber

Loan Officer: Rachel Gruber

NMLS# 1482523

4.5 out of 5 Stars
headshot image of Wes Dyer

Loan Officer: Wes Dyer

NMLS# 1945043

5 out of 5 Stars

Julia and the entire team were amazing and helped to make the entire process less stressful. I appreciate their patience and always able to answer my questions.

headshot image of Julia Cobb

Loan Officer: Julia Cobb

NMLS# 1965414

5 out of 5 Stars
headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

5 out of 5 Stars
Photo submission from Mina G.

Thank you to Horace and his team!! They took care of me and got me into my first home. A cute little brick in the middle of no where!

headshot image of Horace Johnson

Loan Officer: Horace Johnson

NMLS# 1880058

5 out of 5 Stars
headshot image of Randal Manning

Loan Officer: Randal Manning

NMLS# 2523852

5 out of 5 Stars
headshot image of Tyler Salter

Loan Officer: Tyler Salter

NMLS# 1731461

5 out of 5 Stars

My VA Agent Charles and loan officer Dene was very professional and great, helped me get through the process without any worry or stress

headshot image of Charles Saulberry

Loan Officer: Charles Saulberry

NMLS# 2319918

5 out of 5 Stars
headshot image of Kevin Ohlendorf

Loan Officer: Kevin Ohlendorf

NMLS# 2091574

5 out of 5 Stars

Pretty great guy to work with, made everything easy and answered tons of questions as a first time homebuyer

headshot image of Brock Rohler

Loan Officer: Brock Rohler

NMLS# 2511319

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