Paige Thompson is absolutely the worst to work with she does not return phone calls. Everything would have went great except for the last hour and a half whenever unnecessary drama and stress.
Response from Veterans United
Hi Justin,
I really appreciate you sharing this feedback — I’m so sorry to hear that things got stressful toward the end of the process. That last stretch before closing is already nerve-wracking enough without added frustration, and I can imagine how upsetting it must’ve been not to get the communication you needed when it mattered most.
I’d really like to dig into what happened here so we can learn from it. If you’re open to it, I’d love for you (or the borrower, if you’re writing on someone’s behalf) to reach out to our Client Advocate team. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re around from 9 a.m. to 5 p.m. CST, Monday through Friday, but if it’s easier to email, feel free to do that anytime.
I work as an electrician in a modular home plant. Have ran wire to hundreds of new homes and thought the idea of me owning one was just in my dreams. Litterly step by step day by day Aaron and his team guided me thru everything without preasure gave me options and answer all my questions. Now that dream is a reality all thanks to veterans united. Thank you will never be enough for all you guys did!
The wonderful performance that we received from the Veterans United team was well above our expectations. Their ability to communicate effectively throughout the entire process made us feel like we were part of the family. Any questions we had they answered immediately. I would highly recommend them to anyone!
Kala was awesome! Very much on top of it, extremely quick to respond and very fast to get things processed. She answered all my questions and made sure I understood everything. From her to the whole team, thank you!
Amazing team they made sure I knew they were working for me and I wasn’t just another contract for a win. When wanting to buy a house I would recommend them hands down amazing team.
Working with this team was a great experience.
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I just wanted to thank everyone who helped me during this journey. We had some bumps but you all helped me through. That made this process a little less stressful. I still can't believe that I'm a home owner now. Thank you all for everything. I feel so blessed.
This is my second time working with Veterans United for a home purchase, I would definitely recommend to any active-duty service member and/or veteran. The entire team will involve you with the process from start to finish. Thank you for your service, Veterans United !
Va united and its team made one of the most stressful home buying things a breeze. Can not express how happy I am with it
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