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This was my third home purchase and by far the smoothest loan process.
Professional and competent personnel.
At first, everything was going great. However, at the end of the process things went downwards fast. All has to do with the loan specialist.
The purchase process is stressful enough without your loan officer being MIA and others not following through with information in a timely manner. VU cost me money and a great deal of anxiety.
The beat other lenders without batting an eye!
The home loan process was quick and simple. This has been by far the best home loan company I've ever gone through. The loan advisors and loan specialists were with me all the way to the end.
Matt Hadley and Colin Park were extremely helpful at answering all of our questions and ensuring we had the information we needed to move forward. Kim Duncan on the other hand was unhelpful and extremely rude, snappy, and failed to do her job on paperwork that caused delay and when we went to advise on the situation she failed to know how to resolve or even listen to actually help. The help she provided was useless and ignored what was told to her. Her emails were rude and she at the end never called when asked.
They were very professional and had a lot of patients
I could not have made it without the help and encouragement of Matt and Kayla
everything went better than expected. Dawn plank is amazing at getting everything completed, being available when needed, and explained everything perfectly along the way.
Taurean Williams and Jake Wandel are awesome. I recommend them highly. They are knowledgeable but better than that they are patient, kind, and excellent in communication.
The website was very user friendly and the esign feature made everything extra easy and fast!
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Scott was very quick to respond to any question I had never got mad no matter what I said I got frustrated a few times and he was very understanding and took his time to explain what I needed to hear thanks again for everything me and my family appreciate it so much never been this happy THANKS AGAIN TO ALL FOR YOUR HELP couldn't have done it without you all
Everybody I worked with was extremely helpful and always nice
It was an excellent experience to work with veterans united with purchasing my home, every aspect of the process was easy to understand and made the process easy. I will recommend veterans united in the future
Excellent service. Quick and easy process.
