I’m grateful to Veterans United for allowing me to achieve my dream of becoming a homeowner. Friends and co workers were amazed at my interactions with my loan team and how efficient they were during the various stages of my home buying experience.
Our inspector was also best of Central PA. David Glick went up and beyond the call of duty. So keep him in your records for future buyers in our area.
We are so happy that we went with Veterans United! As first time home buyers, we had no idea where to even start. Our loan officer, Brandon Brown, answered every single question we had (and there was A LOT) and that goes for his whole team as well. From the first phone call we received from them, they were nothing but a pleasure to speak with and we know that we can still call them even after closing if we have any questions. We seriously cannot stress enough in words how truly appreciative we are of them for guiding us through all of it.
Loan application process was easy. Uploading documents was simple (although it can get annoying if the document you are sending doesn't immediately seem to fit the bill, they won't look too hard and just kick it back over and over again) Don't assume you are eligible for a VA loan. I would suggest getting your certificate of eligibility ahead of time. I submitted my DA Form 5016 and DD214 and Veterans United said I was eligible. However the VA deemed me not eligible because my points for this year hadn't been updated by HRC yet 9n the DA 5016. For your general info your DA 5016 (Retirement points statement) is not updated until 1 month after your anniversary date. Found that out the hard way and had to get a letter from my commander just days before closing. Also note, a VA creditable year in regards to the home loan is just 16 points (you get 15 just for being a member) so even if you missed some training if you got any points for that year it counts towards eligibility! Veterans United was easy to work with. I am away from my phone while at work and we were able to communicate mostly through email which was nice. Process was clear, questions were answered in a timely manner. All in all I would probably go through them in the future.
I truly believe if VHU took my concerns seriously and removed Chance from this process entirely instead of placating me and making Craig play messenger because Chance couldn't control himself, I would have had a better experience and have been more likely to recommend VHU to someone else. VHU chose to support Chance over the customer despite ample evidence. I truly wish I listened to my broker and went with a local vendor instead. VHU is just going to take my account and pimp it out/ sell it to Wells Fargo a week before my first payment anyway.
Response from Veterans United
David, it is important for us to understand your point of view and promote mutual understanding. Thank you for providing direct feedback and giving us an opportunity to review the events leading up to your closing. A member of our Client Advocate team is available to gather more information so that we may look to use your experience as a learning opportunity.
Veterans United is fantastic. I began with less than ideal credit and they helped me raise my credit score through the Lighthouse Program. Once we got the pre-approval, we found our new home in less than a week and settled in less than two months. The entire team was professional and very responsive whenever we had questions. I would highly recommend Veterans United to any Veteran looking to purchase a home.
I recommend V.U. the process with smooth,no problem at all
From start to finish My loan team was on point. With Aimee at the frontline and Kristen coordinating every detail that we needed to have ready for closing the mission was a huge success. If all teams work as solid as my team did then there is no doubt that Veterans United can get you in your dream home.
To all veterans out there I recommend for you to use Veterans United when looking for a new home ask for Mitch Pearson he's a great man he will help you step by step only great things will happen if you choose Veterans United.
Veterans United is definitely the way to go if you need great, experienced, knowledgeable and wonderful people to help you with your home loan process. 10's across the board.
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Everything was quick and even though it was my first time dealing with the home buying process Jimmy and Ashley made sure they were available to help me understand and answer any questions I had along the way.
I never believed it possible for me to by a house in the California market. It always seemed beyond my reach. But, I took the step to contact Veterans United Home Loans and they made it possible. Thanks to everyone who worked so diligently to make this a reality for me. Thank you.
