Nick was amazing to work with and tryely made things easy..
I was amazed of the help that Veterans can received. Many Veterans don’t know that they can purchase a home and finance the deposit if they don’t have the money. They can also receive credit counseling free of charge.Very helpful information.
I have read a lot of great reviews about Veterans Home United before applying for my mortgage. My wife and I went through their lighthouse program and had a great rep by the name of Tyler. Tyler was professional and always followed up with us. We didn’t have any issue until we got our mortgage team. The mortgage would request documents and confirmed that the documents were good. Then days before closing documents that were received weeks prior were all of sudden incorrect. Some of the documents were incorrect due to our own negligence but as a professional that should have been caught before closing. We were treated and talked to very unprofessional after our closing was pushed back twice. We were accused of trying to “take short cuts “ by our mortgage team and I was told that “ it was not my lender’s fault that my family had to live a friend for weeks due to our closing being pushed back. “ As a previous loan officer , I have never dealt with a more unprofessional business. I thought that I would be treated with more respect and understanding as a veteran but this wasn’t the case with our experience. I would recommend my family, friends , and military family to stick with a traditional bank.
Response from Veterans United
We appreciate this information Tony. We never want to see anyone have a delayed closing due to documents that could have been caught sooner in the process. Our Client Advocate team is reviewing your file to see what errors were made and how they can use this as a training opportunity for the future.
We have worked with multiple companies and personnel throughout our lives, and everybody will be hard pressed to find a company and their staff that are so personable, dedicated to customer service and knowledgeable.
The team at Veterans United (Mike Dapkus & Jess Manfredi) did an outstanding job. From the very beginning they established a set of expectations for the entire process. As we continued through the process they stayed in constant contact and were always available to answer any questions or concerns that we had. Throughout the whole process we kept waiting for something to happen, for something to go wrong, for the proverbial "shoe to drop", and it never happened. The Veterans United team was on top of everything and the process was so seamless and stress free. We absolutely made the right choice to go with Veterans United and could not be more thankful for the experience. Our family is home! Thank You!The Cedergren Family(Keith, Teresa, Rachael, Autumn & Hailey)
Best experience we've had working with Veterans United. Helped workout some minor issues and even stayed in contact throughout the process of handling any and all issues. Kept us updated on what they needed from us, where we were in the process, and answered all our questions.
Veterans United was very professional and provided an overall positive exerpience. They were courteous, very helpful and prompt in answering all of our questions, providing information and accommodating changes and requests we made of them. We appreciate their guidance throughout the entire process, up and through the closing of our new home.
VU was painless and pretty streamlined throughout the entire VA loan process. Anytime I had a question or wanted an update, my loan team from Veteran's United were there for me with an answer within 30 mins. Very easy process with them handling the bulk of the work load. I would definitely recommend Veteran’s United to family and friends.
It was a process I would not like to go through with just any team. A lot of paper work and rules that if it was not a perfectly orchestrated process (Team Effort) It would have been terrible but there GREAT TEAM effort made it easy. THANKS TEAM.
It was a long and hard nerve-racking 2 months but it was worth it in the end!!!!! Just want to Thank Jon McCarty and Janna Parris and Kat Simmons for all their hard work and patience with me and my home buying journey!!!!!!!
Veterans United provided the best customer service, interest rates and overall performance than any other mortgage provider that I have utilised in the past. The entire process couldn't have gone any smoother. I had 24/7 access to my loan officer. He was always available even well past working hours. They had my loan approved and ready to close 2 weeks early. Overall a excellent experience.
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Veterans United is the BEST option out there for any veterans that are purchasing a home with a VA loan. They make the home buying process extremely easy. I was assigned a professional team from the start. The lighthouse program was the first step, and my counselor helped me achieve an even better loan rate! After completing lighthouse, I was assigned a loan manager, a process navigator, a buying agent, and more. The process was effortless on my part. All I had to do was choose a home. I could immediately feel the difference, and it was more obvious after placing a bid on house. The seller had a typical realtor, but that was it. He had one person leading him through the process. There were a couple of times when the realtor from the sellers side had “dropped the ball”, but my team picked it up and we fixed it before it became an issue. Do not look anywhere else for a VA loan processor.
We couldn't be more pleased with the service we received from our loan team at Veterans United. Our questions were always answered in a timely manner, no question went unanswered, they always made us feel like we were their most important client. We were kept up to date on what stage our loan was at. I would definitely recommend them to others!
