Thank you guys for working with me and answering all my questions during the refinancing process.
great service. i had given up to only renting a house from now on.
This was the second time we’ve usd Veterans United and both times they been a pleasure to work with.
Veterans United has by far the best customer service compared to any other home loan service out there.
Excellent solved every problem which confronted me
I would not recommend VU to anyone. I was just another number to them. My process was contingent on the sale of another home. When my process took longer than normal, I was pushed aside and felt like a nuisance. I was told they would work on interest rates to compete with other quotes. That was a lie. I had 4 closing cost changes in 7 days prior to closing. They said it was due to other groups (title company, home owners insurance, etc.) My emails, documents and speaking with these places told a different story. They gave me the clear to close on Monday for Wednesday, text me Tuesday and changed my closing cost numbers, Wednesday I get an alert that things were added to my online portal THE DAY OF CLOSING. The title company did not receive the paperwork until 4 hours before I walked through the door. They dragged their feet on everything to the point where I had 2 choices, start the process over with another lender and potentially lose out on my house or suck it up and refinance somewhere else. I receive better, faster service from the VA than I did with VU.
Response from Veterans United
Jessica, we take your feedback seriously. Thank you for taking the time to share your experience with our team. A member of our Client Advocate team will be researching this situation further to determine how we might better communicate the right expectations. We do not hold ourselves accountable for the actions of others; however, we appreciate the attention you have brought to improving our process.
Don't waste time with other mortgage companies. Veteran's United knows the VA home loan process inside and out. This is my second loan with them and once more this was a smooth process!
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Well I believe in integrity and honesty and I believe my realtor and broker were not forthcoming with me they said they were going to give me $200 for a tree inspection but when Ric in veterans United gave me $200 additional they renege hi spell renege
Very helpful with each and every step of the way.
Veteran’s United is a fantastic organization that cares about our country’s veterans and their families. Buying a home with the VA benefit is very tedious but they made it as easy as possible and were always courteous and professional!
Even though getting all the documents was a pain, and my schedule wasn’t normal, everyone was able to get everything done very timely and with a great attitude.
I encourage all Veteran homebuyers to please get in touch with Veterans United. They are second to none. I have been telling my friends about them. I spent twenty-eight years in the Air Force. I was in Personnel ,,,therefore I know something about Customer Service. In short, I know good Customer Service when I receive it. Veterans United goes the extra mile and some to provide you with top notch ---top quality Customer Service. Give Veterans United a call ,,,you will be glad you did. They won't let you down.
