Cole proved to be a great asset in navigating the process. Asli, left much to be desired. There were multiple instances of misinformation, confusion (on her part) as to how the process should progress, and overall Cole found ways to assist and move things forward while Asli's competency was questionable.
Response from Veterans United
Hey Thomas,
I really appreciate you sharing your experience. It’s great to hear that Cole was such a helpful guide throughout the process, but I’m sorry to hear that other parts of the experience left you frustrated. Clear communication is so important, and it sounds like we could have done a better job making things smoother for you. If you’re open to it, I’d love for you to connect with my team so we can learn more and continue improving. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
Everyone was great in responding to questions. The whole process was smooth.
I can't say enough about the experience that my wife and I had using veterans united. I will never use another mortgage lender!!!! Best group of people to work with!
All was Great 🙏🙏❤️❤️
Honestly so impressed by their attentiveness and willingness to find answers to all my questions and concerns. Such a great team to work with!
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Veterans United was easy and the people were friendly.
You guys were great and were very attentive to my families needs. Thank you all!
Thank you so much. I would recommend working with Mark or Josh to anyone.
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My experience was so amazing my little brother is using veterans united for his loan right now
Tim, Levi, Barno, and Mitchel were absolutely wonderful to work with. We wouldn’t be in the home of our dreams if it weren’t for them!
