The process was so easy! The staff was so willing to help me and I’m so glad I went with Veterans United!
I was prepared for a long, complicated, cofusing process. Veterans United guided me through the legal and financial ins and outs professionally, without undue stress. They were always ready to answer my questions and provided everything I needed from application to closing. I highly recommend Veterans United - they care.
Best experience best service best personal care !
Pros: The online checklist makes making progress easy.The team was outstanding and usually answered the phone or quickly responded to emails. Cons:Certain documentation might need addendums, be sure to organize, copy, and file things properly so that you can easily review and change or add things or this will turn into a mess. (I suppose that’s true for anything) Be ready to purchase certain insurances that are about as silly as buying life insurance on Superman. Certain requirements are outstandingly stupid and add some costs (see above comment on insurances).
I would recomend United Veterans to anyone buying a home. Their friendly and knowledgeable staff made our home a reality. We couldn't be happier.
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Veterans United treated me with the same respect I received when I was in service. Their customer service and lending expertise stand next to none. Service before self, an Air Force core value that I hold dear to myself. A core value that the Veterans United team well exceeded.Thank you for all of your help!
I’ve always been hands on about everything I do. I like to do things face to face so I was weary about this process. After talking to the loan officer and actually giving it a try I found out that it was very easy to navigate through this process.
This was such an enjoyable process for my wife and I. I am paying a higher interest rate but the customer service was exceptional so I decided to have my loan serviced through Veterans United. Lindsey James is exceptional in every way which made my decision to work with Veterans United rather than other competitors that much easier.
Veterans United is highly recommended overall, however, the sources of funding and VA requirements have made their job all the more difficult, so two recommendations for a smoother experience. First, if the property you are purchasing has fixer-upper features and the sellers are unwilling to spend money to meet Veterans Administration funding requirements, be prepared for delays and potential out-of-pocket pre-purchase expenses. Second, a huge time saver is the electronic review and file upload process. Before even starting, make sure all of your paperwork is already electronic and in portable document format (pdf). That way, when these requirements are proposed, you can respond quickly, saving you time and money.The staff at Veterans United are highly professional and motivated to make your experience as smooth as it can be, knowing full well there are many unforeseen challenges in the home buying process. We are thankful to all involved in helping us purchase our new home.
THANKS TO ALL. BOB AND JEAN CRAIG
Amanda and her team were AMAZING to work with!
After a long process with another bank, I transferred everything to Veterans United... BEST DECISION EVER!!!!Veteran friendly, helpful, getting you all the options and suggestions possible, understanding, fast processing, friendly, easy going, patience... Josh and his team was super!!!!!
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Crystaline, Ted and Michael are an absolute dream team! This was our second experience with VU, and we will not hesitate to use them again and recommend them highly! We were given a very clear path to create a workable process to move forward. I am grateful for the experience, homebuying with this team and VU was exactly the kind of experience you would hope for!
The first-time home buying experience can seem daunting at first, but they take the reigns for you and want to see you have the dream home you desire. The entire process from finding a home to closing on our dream home took just a couple days longer than a month! I was thankful for the open lines of communication and they as a team truly do care about people! Thank you Veterans United for working hard on our process, we appreciate it so much!
The folks here are truly here to help people purchase a home. Everyone that I spoke to were nice and patient with my questions. Even during sending documents that were needed they made it easy. Explanation of the whole process couldn't have been easier. I started in October and closed on my new home Dec 4.AMAZING Thank You Veterans United Home Loans for having Heidi Bailey-Houston on board with your company.
