Jake and Tony were always in contact with me about the closing and the whole process in general. I really appreciate their honesty and professionalism.
Communication needs to be established between both parties at all times. New buyers need to informed of every step that needs to be taken in detail. No assumptions should be made that buyer or seller understands the process to its fullest.
They were on top of everything to make sure the loan was processed on top. They were very quick to respond to any questions.
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Mike Mange & his team at VU are the best. He & everyone was so helpful all along the whole loan process.
Our loan officer and his team were unorganized, didn't follow through. They need to have someone over seeing their work.
Response from Veterans United
Hi Mary, your honest feedback is valuable and we thank you for sharing your voice with us. A member of our Client Advocate team has attempted to reach you directly. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United.
The whole team at Veterans United worked together with all involved to successfully complete the purchase of our new home.
Kelly and jaclyn are amazing! they really care about you and keep you informed every step of the way
Lindsey James was awesome, as were all others there at Veterans United who helped us along the way. I would most definitely recommend Veterans United to other Veterans.
I had a great experience from beginning to end thanks Veterans United
The process went extremely smooth. Better than I had anticipated. GREAT customer service!
