I don't think I could have had a better experience with my first home purchase. Thanks to Daniel Lowes and Adam Wibbenmeyer.
In the beginning all started very well until day before closing at which time I was informed were unable to process loan due to debt to income ratio. If that were the case why did I even present offer on home. After expressing my concern and then escalated to upper management at which time they were able to give me options on what can be done for the loan to be approved. The work around was never presented until the day of original close date which if known prior to that it could have been taken care of and could have closed on original close date. Since unable to close on original date was put into a situation that should have not had to be in. Had to cancel power switch over / water / cable etc. Not to mention I had only 8 days at current residence because based on information provided by loan officer gave 30 day notice so now when loan didn't process gave my family and I only 8 days to vacate. Luckily upper management was able to give solution and loan finally was approved.
They were very helpful, courteous and knowledgeable during the process. They went above and beyond to help us, and we are very happy to be in our new home.
Veterans United has a great process for home buying and made sure that all of my questions were answered in a timely manner.
Our experience had its ups and downs. The beginning stages went smoothly and we had no issues with our account setup, pre-approval, and the documentation process. Towards the end it fell apart. Most of the loan team worked hard to get past the issues created by a terrible underwriting team. However, one of the team failed us miserably but has for some reason been given more responsibility, which I don't believe she is ready for...We did not close on time because of underwriting and this person and had to postpone multiple times..
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The Loan team was outstanding! Always willing to assist and answer questions.
Scott was great. The Transaction Coordinator could have been a bit more understanding that his is my first home loan process. I repeatedly asked for updates and was told that the figures were not available. I understand that it might not be best to tell a person that their money needed for closing is lower than actual, but being off by $6000.00 is a bit excessive.
Jake made it very easy. As a first time home buyer I didn't know what to expect and I was nervous. Jake was always available for me.
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THEY WERE VERY POLITE AND INFORMING
