Great experience, we purchased the house at the height of the market and Craig was able to get us a refi and save almost 300 a month.
I’ll be honest, working with VU was really difficult. Jaimie was great, gave me a lot of options up front and helped facilitate a lot. She feels like a friend. But once I had to start dealing with the rest of the team, it was rough. Whoever the underwriters are, they are just awful. I cried every day in those first 3 weeks because of how uncertain I always felt about the loan going through. I was anxious waking up every day just waiting to hear what else was going to be wrong. I just closed on the house this week and I was actually super embarrassed when the Title lady at the title company said how terrible it was to work with Jackson (the closing agent at VU) because of how rude he was. I had to apologize for the lender I chose and the way she was treated. So embarrassing. Anyways, I could go into more detail but I will just end it by saying I’m so glad it’s finally over.
Response from Veterans United
Hi Jessica,
Thank you for taking the time to share your experience, and I’m genuinely sorry to hear how difficult the process was for you. Homebuying is already stressful, and I understand how much more challenging it can be when the process doesn't go smoothly.
I'm glad to hear that Jaimie was able to provide great support and options upfront—she's definitely someone who cares deeply about her clients, and I’m happy she made you feel like you had a friend on your side. That’s exactly the kind of experience we aim to provide.
But it’s clear that we missed the mark with the rest of your journey, and I’m truly sorry for the anxiety and frustration you went through. The uncertainty you felt, especially during those first few weeks, shouldn’t have been part of your experience. I’m also concerned to hear about your interaction with our closing agent, Jackson, as well as the feedback you received from the Title company. That’s not how we want our clients or partners to feel when working with us, and I’ll be looking into what happened to address these concerns internally.
I know it’s a relief to finally have the process behind you, but I want to make sure that no one else goes through what you did. We’d really appreciate the chance to talk with you more about your experience. Please feel free to reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Thank you again for your feedback, and congratulations on your new home. I hope it brings you nothing but happiness.
Our overall experience with Veterans United was superb. The team of individuals that helped us along the way could not have done better. The process flowed smoothly and the result made us happy home owners. Thank You. If we decide to buy again, we will definitely be coming your way. Keep up the good work and please commend all involved and tell them Thank You. Ben L, Ben H., Zach, Blake and all the others who made this happen.
Veterans United provides outstanding service! It was my first time buying a home and I felt so overwhelmed. But they led me every step of the way and stayed by my side throughout the journey. VU has my utmost gratitude and I plan to use them again in the future!
Good experience great people
I wanted to take a moment to express my sincere appreciation for the outstanding service provided by Ben and his team throughout the loan process. From the very beginning, they were incredibly professional, attentive, and dedicated to ensuring that everything went smoothly.
Ben was always available to answer my questions, no matter how small, and he took the time to explain every detail, making sure I felt confident and informed at each step. His expertise and calm demeanor truly made what could have been a stressful experience feel seamless and manageable.
The entire team worked efficiently and communicated clearly, keeping me updated on the progress and making sure all my needs were met promptly. Their commitment to providing exceptional service was evident, and I’m incredibly grateful for the care and attention they showed throughout the process.
Thanks to Ben and his team, I was able to navigate the loan process with ease and confidence. I highly recommend them to anyone in need of a reliable and supportive loan team.
Spencer was willing to look into and figure out that I was able
To refi earlier then expected which was a great blessing to my family
Super easy process. They made the loan fit my needs.
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what can I say? What an amazing team I had from Spencer, Trenton, Kimberly and all those behind the scenes went above and beyond to ensure our family got our dream home! The communication between us was impeccable they kept me informed and insured they answered all my questions throughout the process. Hats off to you all for a great job.
Everyone on the team was wonderful
Everyone worked together as a team to complete the home buying process. We couldn’t have done it without them!
Horrible experience! The worst I have ever had. rude, smart ass, and slow!
Response from Veterans United
I’m really sorry to hear about your experience Jimmy, and I can understand why you’re upset. It’s clear we didn’t meet your expectations, and I apologize for the rude and slow service you encountered.
Your feedback is concerning, and it’s not the kind of experience we want anyone to have with us. We’d appreciate the chance to look into what happened and address this internally. If you’re open to it, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Thank you for bringing this to our attention, and I hope we can work to make things right.
