The Veteran's United Team helped me close on a house in just 2 and a half weeks so I would have somewhere to live before starting my new job. The entire team was excellent and I highly recommend them for anyone looking to buy a house!
Very friendly and approachable
When initially attempting to get a loan it felt that Kevin McMillen was reluctant to assist. Stating "I am not going to disclose anything until I know for sure we are your lender. It is very busy right now, and it would take our processing department time they could be using to work on other files." The transaction coordinator Jacklyn Cox was almost impossible to get in contact with via the phone. I would have to resort to e-mail when attempting to get information quickly to close in time. It seemed like I was doing the majority of the leg work and had no assistance. I would not recommend this particular team to any of my friends, family or colleagues for purchasing a home.
Response from Veterans United
Hi Gerardo, thank you for taking time out of your day to share this information. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. We would like to learn more about your experience. A member of our Client Advocate team has attempted to reach you for help improving our service for future customers.
What a great, simple, stress free process our experience has been with Veterans United.
Only gave a 9 as there is always room to improve.
The team at veterans United worked with us and helped us into a home when we thought nobody would. We are genuinely grateful!
Excellent customer service
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Brandon is extremely helpful and his customer service skills exceed my expectations
Marlon really made the whole process a wonderful experience and im really thankful for that.
