Caleb came through and helped us out
Very thorough, I got updated thru the whole process, had progress reports every Friday.. was nice to have
Easy interface to website and online documents for review, download, and upload.
Absolutely the best experience I could have hoped for.
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I really like the Veterans United website platform. The website made it easy for me to apply, review, upload and sign my documents.
They took me through the process with ease and professional
I would like to thank Amber Taylor and Kimberly El-Darrat for working hard on our case. These two women were dynamic, they are super at what they do and I appreciated that, A great duo of teammates! Thanks Ladies for a job well done!
Very information and caring.
My team was very professional and helpful thru the whole process.
They were very professional and courteous. They made the processes quick.
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Experience first-hand why 368,846 homeowners give us a perfect score!
Awesome people to work with
I was surprised and pleased with how the website was setup. I could easily complete action items and review my documents. I wouldn't change a thing about that.One of my biggest concerns about the whole process didn't take place until closing. When I showed up at the attorney's office, the lawyer asked me if I had wired funds to them yet for closing costs. I had no idea I was supposed to wire any funds to anyone because I never received instructions to do so. From my perspective, I don't know if the real estate agent was supposed to tell me or if you guys were supposed to tell me, but it was definitely a surprise that this information slipped through the cracks. At any rate, I was able to wire the funds within the hour and everything was ok to close before the close of business that day. Another issue I have right now is I have no idea who I am supposed to be paying my mortgage to. No one has given me instruction as to what website or bank account I should be sending money to, or how to view my current mortgage balance. I'm going to start sending emails out now because I just got moved and had the chance to sit down. Once again, this is a surprise to me. If you took care of these issues I'm sure you would improve the customer experience considerably.
Very good sales,Rep.
