The entire team at VU help me by understanding my unique situation and going beyond doing some research to figure out what else I needed to get my loan approve. From Travis, Chance, and Briana they dedicated themselves to make this happen. I am beyond satisfied with their efforts, excellent team at Veterans United.
Some things could have went smoother. Underwriting doesn’t seem to pay attention at times, which is worrying. My loan coordinator Alix was absolutely wonderful. She was on time with everything and answered any and all of my questions. She was a freaking rock star!
Thanks for everything ❤️
Do not tell us lies. I was lied to about the locked in rate. They changed it right before we closed for the second time. I was lied to about closing. It moved for WEEKS. I was also lied to about when I would have to pay. I was told payments wouldn’t start till two months after closing. That was not the case. This was a horrible experience and the only reason we had to experience it is because we are poor. Improve your processes.
Response from Veterans United
Hi Ivi,
I’m so sorry to hear about your experience. Buying a home is such an important milestone, and I can’t imagine how frustrating it must have been to feel misled during the process. It’s clear we didn’t meet your expectations, and for that, I sincerely apologize.
I’d like my team to better understand what happened with your rate, closing timeline, and payment schedule so we can address your concerns and see where we went wrong. Please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com when you have a chance. We are available from 9 a.m. to 5 p.m. CST Monday through Friday, but you can always leave a message, and we’ll get back to you as soon as we can.
Your feedback is invaluable, and we truly appreciate you taking the time to share it. I’d love for us to have the opportunity to help make things right.
This is the second time using Veterans United to purchase a home. We did canvas around with other lenders. However, the sheer professionalism from Veterans United has outshines all competitors. Never once did they try to speak negatively about their competitors. They simply reinforced what and how they can help throughout the process. This character and professionalism is what won us over, and will continue to win us over.If you want a lender that will treat you right and fairly, then look no further.
It was an entirely smooth process working with VU. It was efficient and through they got me to the closing table without much hiccups. I would do it again with VU they are like family to me.
I cannot think my VU team enough. As usual, the communication was on point. Kendall kept me in the loop along the way. He made my refinancing as easy as possible!
Doing the paperwork via docusign was very helpful. Instead of getting a stack of paper to read through, we were able to get through it all a little bit at a time throughout the application. By the time of close, there was very little to do and no mystery nor franticness.
Refer to the above statement. I don’t believe you could find a better team of people to work with than the team at Veterans United. Thank you so much!
Seriously, no complaints whatsoever with this team. My wife and I were extremely satisfied and impressed with how efficient this team was. As first-time buyers, they made this process INCREDIBLY simple and answered all of our questions in a timely manner. We could not be more thankful to have had such an easy going experience and are now proud home owners!
The team was great, even with closing on/around the holidays, it was completed with no hiccups and great communication along the way, could not be more thankful.
I really wanted to thank my loan team for helping me find another great place to live! The care they have shown has gone such a long ways. As a congratulatory gift, they gave us a care package tailored towards my son! The care and attention to detail to remember where he was at developmentally really went a long ways in making us feel seen, even in a virtual partnership. I'm to have gotten to work with them again. Should I find myself in need to move down the road, I know exactly whom to call.
NTR
Loved everyone that was on our team that helped make our dream come true.
Go with Veterans United and see the difference in customer service and experience!
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Jerry and Heather were a pleasure to work with. They kept us on track to the end, we felt like we were in good hands. Kudos
I would recommend veterans united to all my veteran friends, outstanding job with financing and everything else!
