It was a bad experience all a round. I had submit paperwork more then once. It seemed the underwriter did not talk to the loan officer for what they needed. I waited this long to response to see if I felted better about the experience I still feel the same.
Response from Veterans United
Hi Michael,
I'm so sorry to hear that your experience with us wasn't a positive one. It's frustrating to have to submit paperwork more than once, and it sounds like the lack of communication between team members added even more stress to the process. That's definitely not the smooth, supportive experience we strive to provide, and I hate that we fell short for you.
I really appreciate you taking the time to share your feedback, even after giving it some time to process. It's clear we didn't deliver the kind of service you deserved, and we'd love to reconnect and discuss further what we could've done differently. If you're open to sharing, you can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Thank you again for trusting us with such an important step in your journey, and I'm truly sorry that we let you down.
VUHL helped us get a house when we thought we would never own a home. The process was handled very professionally and all efforts to carry us through the maze of paperwork was done with as little stress as possible. Closing was done as quickly as possible. A great team for any veteran who qualifies and wants to purchase there own home. Highly recommended.
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Honestly was a great and smooth process. Had an amazing team and even better real estate agent
My team was great. They were with me every step of the way. I don't think I could have done it without them. Thank you
My experience was good across the board, the VU team helped me secure my house.
Our experience with Veterans United was nothing short of outstanding. We were pre approved for a mortgage with a couple of other companies but chose to stick to Veterans because of the fantastic customer service. A true pleasure from beginning to end. Their highly personalized housewarming present at closing showed a remarkable attention to detail and made a huge impression on us.
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Experience first-hand why 354,812 homeowners give us a perfect score!
Working with Veteran’s United to purchase our home was seamless. Everyone on the team was professional and in constant communication with my wife and I to ensure we knew exactly where we were in the process. 10 out of 10 (across the board), highly recommend John Schnurbusch and his team!!
Brad, Madeline and Lindsay were amazing. They were always offering their help if we had any concerns. I would highly recommend Veterans United to all my Veteran friends. What an incredible and easy to work with Loan Company.
I would definitely recommend Veterans United. They were very helpful and knowledgeable. They worked until the last day to get me in my home. Dan and Grace were exceptional.
