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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

383,893

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

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Showing all 383,893 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Veterans United is the way to go for VA home buyers. They make it very easy for you across the board. You need to give them a call right now!!!

headshot image of Chris Clark

Loan Officer: Chris Clark

NMLS# 2211769

4.5 out of 5 Stars
Would Recommend
headshot image of Karol Hart

Senior Loan Officer: Karol Hart

NMLS# 1202012

4 out of 5 Stars
Would Recommend
headshot image of Brianna Payne

Loan Officer: Brianna Payne

NMLS# 1992841

4.5 out of 5 Stars
Would Recommend

Overall I am happy with my refinance. There were several hiccups at the end. The first was the fault of Sunrun. Not really sure with the signing. We had to do a split sign because I was away at training. The first attempt to sign my location was messed up and no one showed to do my signing. I had to sign two days later. When it was time for my wife to sign, we got a call and we’re told that she couldn’t sign BWC we had to reschedule signing for another date. This pushed our signing back a week. When we finally got same day signing scheduled (still split signings), I called on the date the money was supposed to be deposited into our bank account. The money had not been deposited and no one bothered to call and notify us that another form needed to be signed. I was emailed the form and had to drive home an hour and a half (leaving training) so that my wife could sign the same form and then email a copy of it before the money was to be released. The money was not released that day and was told that it would be there in the morning. The next morning the money had not yet been deposited into our account. I informed VU and the title company. Around 10:00 am the title company called and asked for a verbal authorization to release the money into our account. Approximately 3 hours later (2 days later than when we were told the money would be available) the money was in our account.

headshot image of John Schnurbusch

Loan Officer: John Schnurbusch

NMLS# 1813273

5 out of 5 Stars
Would Recommend
headshot image of Darrick Brown

Loan Officer: Darrick Brown

NMLS# 44323

5 out of 5 Stars
Would Recommend

Very happy with the service and the process!

headshot image of Harley Bailey

Loan Officer: Harley Bailey

NMLS# 1568123

5 out of 5 Stars
Would Recommend

Veterans United was always 15 minutes prior to 15 minutes prior. They made our home buying process quick and painless! Thank you Kelly, Laura, and our entire VU team!

headshot image of Kelly Stephens

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

I just enjoyed all the hard work you guys did and was happy we were able to close in such a short time.

headshot image of Lance Hopper

Loan Officer: Lance Hopper

NMLS# 1469035

5 out of 5 Stars
Would Recommend

This was my first home buying experience, and if I get a chance to do it again, I would without a debt use Veterans United. The whole team displayed professionalism and kindness without the process.

headshot image of Jake Frogge

Loan Officer: Jake Frogge

NMLS# 1143132

5 out of 5 Stars
Would Recommend

Alex was great to work with... whether it was via text, phone, email or in person at closing she always had the answers and an incredible spirit.

headshot image of Alex Brown

Loan Officer: Alex Brown

NMLS# 245587

5 out of 5 Stars
Would Recommend

Veterans United consistently impresses me upon every purchase, but most importantly, during the application process. They always had my best interest in mind, and never failed to provide complete and utter transparency. Many people have opinions, but barely are those opinions backed by facts. I share that, because this is not an opinion, but rather a fact. Craig Anderson and his entire team are the people you want in your corner. I thought I could never on a home, and because of the efforts of Craig Anderson and his team I am a proud TWO TIME Home Owner! They are a blessing and are committed to serving their clients on a level untouchable by any other entity. Forever, loyal to Veterans United. Craig, thanks again brother. We respect you and appreciate your efforts that have proven successful time and time again.

headshot image of Craig Anderson

Loan Officer: Craig Anderson

NMLS# 1464195

5 out of 5 Stars
Would Recommend
headshot image of Paul Betts

Loan Officer: Paul Betts

NMLS# 1417557

5 out of 5 Stars
Would Recommend
headshot image of Kayla Prewitt

Loan Officer: Kayla Prewitt

NMLS# 517082

5 out of 5 Stars
Would Recommend
headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend

Great experience! A fantastic organization! I truly appreciate your support!!!

headshot image of Leah Maloney

Loan Officer: Leah Maloney

NMLS# 1374288

5 out of 5 Stars
Would Recommend

Just wanted to say THANK YOU to everyone behind the scenes that we didn't speak with. Those jobs are just as important to ease the process and make it as stressfree as possible. I would recommend this entire Team to everyone!! Great job and Thank you again!! Too bad there isn't a "20" button- everyone would have gotten that!!

headshot image of Brian Bradley

Loan Officer: Brian Bradley

NMLS# 1464173

5 out of 5 Stars
Would Recommend

Again, I want to say that Samantha and the rest of the team gave me the best experience I've ever had and I wish everyone could use Veterans United. I felt like they were right there next to me the whole way and that's very hard to do via emails, text messages and phone calls. They made buying a home so simple and pleasurable and they made me feel important 110% and they really cared about me. They answered every question and walked me through every step. Not one thing or instance was negative. When I felt like there was going to be a problem or something I didn't understand or comprehend, they walked me through every process and handled every situation that I needed help with or didn't understand with ease and comfort. I could just call Samantha or anyone on the team and my calls were answered promptly and professionally. The whole team and experience was like having that family doctor and his staff for 20+years. And I just met all of them. I will definitely be using VU again wether it's for refinancing or buying another home/condo. Top notch 5 out of 5 stars. Thank you Samantha and team for the greatest experience ever with one of the most important life changing decisions I or anyone will ever have!

headshot image of Samantha Walker

Loan Officer: Samantha Walker

NMLS# 1122751

5 out of 5 Stars
Would Recommend

My experience was made easy. They allowed me to accomplish my dream of becoming a homeowner. This was great very happy Veterans united was so awesome.

headshot image of Craig Patenaude

Loan Officer: Craig Patenaude

NMLS# 1698029

5 out of 5 Stars
Would Recommend

Veterans United is hands down the most customer oriented company i have ever had the pleasure of working with.
To me, they go out of their way to make the veteran feel proud that they served or are still serving.
Thanks for taking care of me and my family.

headshot image of Greg Heins

Loan Officer: Greg Heins

NMLS# 1862552

2.5 out of 5 Stars
Would Recommend

The team I worked with was very good but has a major weakness (Emily Reynolds) her last minute request for paperwork was poorly executed and her failure to even check her voice mail was an embarrassment for the team and company.

headshot image of Mark Dischert

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars
Would Recommend
Photo submission from Vincent H.

My Experience With veterans United Has been a very good experience In my new home buying process ,thanks agian.

headshot image of Kyle Boger

Loan Officer: Kyle Boger

NMLS# 1483287

5 out of 5 Stars
Would Recommend
headshot image of Reed Murray

Loan Officer: Reed Murray

NMLS# 1630355

4.5 out of 5 Stars
Would Recommend
headshot image of Adam Crutchfield

Loan Officer: Adam Crutchfield

NMLS# 839679

5 out of 5 Stars
Would Recommend

When you have an organization like Veterans United out there working FOR veterans, you can be assured that they will go the distance to make homebuying a pleasant and almost stress free experience. It's like "Every Veteran Every Day" should be their logo. I appreciate the organization and, of course, my team who made the difference. Thanks Aaron for keeping everyone focused and on task. We did it!

headshot image of Aaron Swanner

Loan Officer: Aaron Swanner

NMLS# 1533682

5 out of 5 Stars
Would Recommend
headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend
headshot image of Hana Shehadeh

Loan Officer: Hana Shehadeh

NMLS# 1709138

5 out of 5 Stars
Would Recommend
headshot image of Matthew Istwan

Loan Officer: Matthew Istwan

NMLS# 1565050

5 out of 5 Stars
Would Recommend

Other than our real estate agent everything was fantastic. Also, we were very thankful for our gifts.

headshot image of Bert Shaw

Loan Officer: Bert Shaw

NMLS# 1990203

5 out of 5 Stars
Would Recommend
headshot image of Joshua Salicco

Loan Officer: Joshua Salicco

NMLS# 1048961

5 out of 5 Stars
Would Recommend

The To-Do list is really helpful in making sure You do what only you can do.

headshot image of Joseph Graham

Loan Officer: Joseph Graham

NMLS# 2078934

More Reviews

See all 383,893 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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