I called a few months ago to ask about my tax exemption due to my 100% disabled veteran status. I submitted my property tax homestead exemption paperwork to my local county clerk and was told it would be received by VU sometime in November but I haven't seen any changes to my payments. Can someone please confirm this and either call me at my 0100 cell number or email me?
The entire team made a tough process easy and had the patience and understanding we needed throughout, no questions went unanswered and they were all there immediately!!
Veterans United is a wonderful company and having Anne Kuster and her team apart of your company is a major bonus!!!
Kody,
The home buying process can be so overwhelming, but the Veterans United "machine" made it so much easier and gave me peace of mind throughout the process. The entire team was extremely knowledgeable professionals who I honestly felt were on my side. This was nothing like any of my prior home buying experiences! I really appreciate the United Veterans team, and I will certainly keep them in mind for future transactions that I or my veteran friends may undertake.
Ready to see for yourself?
Experience first-hand why 354,275 homeowners give us a perfect score!
Jamie and her team did a great job. They were able to pre-approve me for much more than my original lender and were great with their communication throughout the process. Much mahalos to Jamie and her team!
Thank you VU! I gave up $10k in closing costs from the buyers preferred lender, the VU team was that good! Zero regrets!
This was an outstanding experience with the entire team. Very professional, attentive and exceptional service.
Communication was decent but closer to closing communication was terrible
Response from Veterans United
Hi Jacob,
Thanks for sharing your feedback. I’m really sorry to hear that the communication dropped off as you got closer to closing. Buying a home is a big deal, and staying in the loop every step of the way should always be part of the experience.
My team would love to dig into what happened here and see how we can do better in the future. When you have a chance, can you reach out to us directly? You can reach the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime, and we’ll get back to you as soon as we can.
Never hit a snag, never wasn't informed, this is the way to get a mortgage.
Great team to worked with . They helped close my house quickly
This was a challenging process for my husband and I. This was a new experience for the both of us, and we had a great team to work with. Thank you!
