Everyone was super helpful and it was an easy process.
The overall team was very helpful in making this home purchase possible.
We were very happy at the beginning but then over half way through we were told we couldn't have 2 zero down mortgages, even though we asked in the beginning. We had to change our original closing dates and it created a lot of unnecessary stress. We found out about our rate change 20 days after it expired and given the option of extending it for over $800. Then waited to lock it in and had constant conversations about it after we complained. It was also brought up at the last minute that we had to provide proof of how we were paying for our closing costs for the house we sold and had to jump through more hoops to provide that, which we know is the process but a convo would have been nice instead of last min.
The people at the local office were great.
Had problem with some of the personnel on the loan team.
We were especially satisfied with our loan officer Kelly Foote and her team! They were always polite and fulfilled all of our needs the best they could.
Everything is GOOD!!!!!
The most valuable experience besides excellent customer service was the fact I received LIVE VOICE on the other end of my phone call! So invaluable than a menu driven option that puts you directly into voice mail.
Very professional!
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Perfect.
Veterans United worked with me throughout my entire deployment to make sure I had a place to live when I made it home. I would recommend them to anyone interested in buying a home.
Love the team, very personable. They worked hard to accommodate clients and goes above and beyond for house purchase to be less stressful.
My agent, Billy Chard, went above and beyond my expectations!
