As a first time homeowner. Veterans United made the process so easy and comfortable. Next home I purchase will definitely use them again. Thank you Blake!
Thank you so much for helping us make our dreams come true!
My experience with Veteran United has been wonderful, from the very first loan to refinancing. I will most definitely recommend Veteran United. Hands down with all that assited the Arnolds with their home buying process.
The team at veterans United made my loan effortless. A couple quick phone calls answer a few questions and sign a few papers and it was done. Five stars all the way.
Great folks to work with.
As a first time homebuyer, the team at Veterans United made the whole process run way smoother than I was expecting coming into this. They were all extremely helpful and made sure every step of the way was clearly laid out for me.
Louisiana will always be "home" but I believe I have surely found my place in the world, thanks in LARGE part to the stellar efforts of my Veterans United loan team. Yes, I AM a Proud Veteran Homeowner!
Josh did an amazing job doing my guiding me through the refi process. This is the second time I’ve been doing business with Josh, he has always been very professional about the process. I will recommend him to all of my friends and colleagues
Thanks 🙏
We were super happy with the team at Veterans United and how much help we got navigating our first home purchase. Feels great to be a Proud Veteran Homeowner!
John and his asst. Jack helped from start to finish. It was challenging as we were working on a large loan and the team made it happen despite a few obstacles along the way John was working overtime to help get to the closing table sooner than expected. I’ll work with John any day of the week!
I was juggled from multiple loan officers who work with Trey. They asked for the same information multiple times, never once talked to me personally except when I called demanding action. Five days before my closing my loan officer disappeared and said in a blanket email he would return the day of my closing. I had asked for a remote closing and continued to hear lip service comments like they were working on it and then they disappeared for the duration. In my opinion Trey was not following up on my account until I complained about how unhappy I was. They used a tit;e company who lied to my agent about speaking to me the day before my closing. Then I got a call at 7am Montana time to ask me if I was ready for my closing. I would never recommend Veterans United if this is how you run your mortgage department.
Response from Veterans United
Hey Gayle,
I’m really sorry to hear about the experience you had. What you described doesn’t reflect the level of care and communication we aim to provide for our Veterans and service members. Being passed between loan officers and feeling unheard during such an important process is understandably frustrating, especially so close to your closing.
I’d like the chance to look into what happened and make sure your feedback is shared with the right teams. When you have a moment, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our office is open Monday through Friday, 9 a.m. to 5 p.m. CST.
