I cannot recommend Torri Thomas enough for anyone looking to buy a home! From the very beginning of our journey all the way through closing day, she was absolutely incredible to work with. She was attentive, knowledgeable, patient, and always made us feel like a priority every step of the way.No matter the time of day, Torri was there to answer our endless questions, calm our concerns, and guide us through every detail of the process. She truly went above and beyond — from sun up to sun down — making sure we felt confident and informed throughout the entire experience.Buying a home can feel overwhelming and stressful, but Torri made the process feel smooth, exciting, and genuinely enjoyable. Her communication was exceptional, her professionalism was unmatched, and her dedication to her clients is something you do not come across often. You can tell she truly cares about the people she works with and wants the absolute best for them.We are beyond grateful for everything she did for us and could not imagine going through this experience with anyone else. If you are looking for someone who is trustworthy, hardworking, compassionate, and truly amazing at what they do, Torri Thomas is the one. We are forever thankful for her help in finding our home!
Trey and Lani were phenomenal! Trey made it happen, his expertise and patience made this deal close! I do not hesitate recognizing and recommending Veterans United! They indeed live to their name.Happy Homeowners,
Luis & Debbie
Yes I really appreciate everything. Everyone was very helpful.
We had an exceptional experience with Veterans United and their staff. The level of professionalism and excellent customer service is amazing. From the moment we called and spoke with an agent regarding starting a home loan application it was nothing but exceptional customer service. Their knowledge, dedication and hard work made this the smoothest process we’ve ever experienced in purchasing a home. We submitted the application online and within 30 minutes we had received our first call back with an introduction and steps with what will happen next. It was that way throughout the entire process. Excellent communication throughout! We were able to close on our home in 30 days without any issues and all is due to the wonderful staff that was working with us during our process. Danny, Mike & Krystal thank you so much for all of your hard work and dedication to your job and fellow veterans, because of you guys our dreams were made reality. Thank you from the bottom of our hearts! Forever grateful the Ramos Family!
Blake was outstanding-knows his product and works well with both clients and team members. Exceptionally responsive with communications.
This is the second time I have used Karol and her team and they are outstanding. They truly don’t leave you in the dark on anything. I felt fully informed throughout the entire process. They definitely make the home buying experience painless.
Lance and Jacklyn were great as well as the rest of the team from start to finish.
Great team - very professional
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Your team was fantastic.Working with me.And my wife to get our brand new home and I appreciate everything you guys done.And thank you, aaron and melissa, you guys are absolutely awesome
Always there for me and answered all my questions
You will not have any regrets. Constant contact from start to finish. Highly highly highly recommend
Wendy and her team was absolutely amazing to work with, they explained everything effectively. The work with me when it took me a while to find some documents needed to get the approval.
Amazing team work!
Predatory pricing practices and extremely poor communication throughout the loan process.I made it clear to my loan officer multiple times that I did not want points and that any remaining lender credit should instead be applied toward reducing a car loan obligation. Despite those instructions, the credit was used for a rate buy-down against my wishes. This was addressed so late in the process that it was presented as though there was no realistic opportunity to correct it before closing.Another major issue was our rate lock expiration, which resulted from an unavoidable probate delay after one of the sellers unexpectedly passed away. This circumstance was entirely outside of our control, yet Veterans United refused to reasonably accommodate or waive the rate lock extension despite the extenuating circumstances.Communication throughout the transaction was consistently frustrating. I repeatedly had to follow up for updates, ask for explanations when issues arose, and push for clarity regarding my own loan file. Instead of being proactively guided through the process, I often felt left in the dark until I persistently checked in myself.Much of this frustration could have been avoided with proper communication, transparency, and timely explanations. Instead, we lost thousands of dollars at closing and were forced to advocate for ourselves at nearly every stage of the transaction.This was my second loan with Veterans United, and after this experience, I would not use them again. Unfortunately, I would strongly encourage other veterans and military families to carefully consider alternative lenders.
Response from Veterans United
Hi Ty,
Thank you for taking the time to share your experience. I’m truly sorry to hear about the frustration you encountered throughout your loan process, especially after previously working with us. It’s clear this experience did not meet the level of communication, transparency, and support you expected or deserved.
I understand how upsetting it must have been to feel that your preferences regarding lender credits and discount points were not honored. Conversations surrounding rate buydowns and loan structure should always be clear, and I’m sorry you felt those concerns were not properly addressed before closing.
I’m also sorry for the added stress surrounding the rate lock extension during an already difficult situation involving the seller’s probate delay. Communication is one of the most important parts of the homebuying process, and it’s concerning to hear that you felt left to manage updates and seek clarity on your own rather than being proactively guided through the process.
We appreciate you bringing these concerns to our attention. Feedback like yours helps us identify opportunities to improve both our communication and overall client experience. If you’re open to discussing your experience further, we would encourage you to reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Second time buying a home. Shopped around for a mortgage and still came back to VU. If there is a third, I’ll just go straight to Jon.
Bailey, Scott, Annie, and Sierra all did a great job and were very helpful during the whole process. Made it very easy
I was searching for a VA loan and saw the ad for veterans united. My friends nephew used VU when he relocated back to North Carolina. I would recommend to anyone to call Veterans United first. Again, I can’t say enough good things about my loan team and everyone at Veterans United. Extremely helpful from start to finish.
Craig and his team were awesome! Always ready to help and quick to respond. Even evening hours.
Derek H. and his team were outstanding. Their attention to detail and diligent work ethic got me to the closing table. Thanks to Jamie for guiding me in the right direction to bring up my credit scores so that I could successfully qualify for my mortgage. Rae kept on top of my to do list keeping me informed on what was needed next.Great job to all of you! Melisa and I are happy that we chose Veterans United for our VA loan.Vernon Ramassar
I was treated with the utmost respect and courtesy. Holly is AWESOME!!!!!
Very knowledgeable staff, ready to assist in every step of the process, including researching utility companies movers even assisting with change of address. No surprises, I knew exactly what to expect. Would highly recommend.
