This was my first homebuying experience, and I couldn’t have asked for a better team than Todd and Shayna and the entire Veterans United group. From start to finish, the level of professionalism, communication, and genuine care they provided to my family and me was truly exceptional.What stood out most was the personal attention—they didn’t just guide me through the process; they invested in it. Every question was answered, every step was explained, and at no point did I feel like just another transaction.By the end of it all, I wasn’t just walking away with a home—I was walking away feeling like I had built real relationships. I’ll genuinely miss working with this team.Without question, this is one of the best teams I’ve had the pleasure of working with in any capacity.
Mr. Sepulveda was excellent throughout the entire process. He and his team answered all inquiries and they did a great job of keeping us informed every step of the way. The entire process went very smoothly thanks to Mr. Sepulveda and folks over at Veterans United. I highly recommend!
They did a great job closing on my house on time.
Mike was very knowledgeable and courteous throughout my entire homebuying process! I appreciate that not only was he professional but had a personality I felt I could identify with. Great point of contact to deal with!
I was searching for a VA loan and saw the ad for veterans united. My friends nephew used VU when he relocated back to North Carolina. I would recommend to anyone to call Veterans United first. Again, I can’t say enough good things about my loan team and everyone at Veterans United. Extremely helpful from start to finish.
Brent and Julie were great. We had worked with Brent before, so when we made the decision to refinance we called him directly.
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The overall process went super smooth: from getting my quote to close there were little to no issues and the team helped me the entire way. Ryan truly helped me the entire way and I couldn’t ask for a better loan officer.
appreciate Taylor and team. i would have continued with Taylor but was contacted by Mark from Veterans United, and thought they were working together. Either way, we are very happy with Veterans United.
Veterans United did an incredible job. They responded to any and all questions in a timely manner and kept me informed every step of the way.
I must add Laura and Shelby were also very helpful throughout this whole process it wasn't for them I don't think we would be where we are today and want to thank them as well guide us through everything helped us in whatever we needed to know thank you from service of lights water loans everything we needed to know they were there for us thank you
Tim Alvis and Trent Monnig were very responsive and helpful. Underwriting was aggravating due to constantly requesting new or repeat information. The most aggravating part was having to stop an allotment that went to my wife’s checking account to cover monthly expenses like groceries even though I provided bank statements showing the deposit and it showed the debits from the account to grocery stores and gas stations. They called it a liability where we look at it as a good budgeting tool. Other than that the process went pretty smooth.
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Veterans United has helped me out so much with the whole home buying process.
I felt like everyone worked together well to make it a smooth process. Ali was fabulous! She was very responsive and answered all of our questions.
Excellent company with professional, experienced people. I would recommend this company to all Veterans.
My home buying experience was outstanding from start to finish, thanks to an exceptional team that consistently went above and beyond. Every member of the process—from the concierge to the loan team and underwriting—demonstrated a genuine commitment to my best interests.The concierge service made the experience seamless and stress-free, ensuring I always knew what to expect next. The loan team was knowledgeable, responsive, and proactive in guiding me through each step, taking the time to clearly explain options and answer any questions. Underwriting worked efficiently and thoroughly behind the scenes, helping keep everything on track without unnecessary delays.What truly stood out was how well the entire team collaborated to navigate the VA home loan process. Their expertise and dedication ensured that everything moved forward smoothly, and I always felt supported and confident in the decisions being made.I highly recommend this team to anyone looking for a professional, reliable, and client-focused home buying experience.
Brock and his staff did a great job getting me through the process of obtaining a home and financing. Thank you all again.
Communication was pretty good in the beginning and then died off a little after a while. Started getting wrong information and not in time to do anything about it. Found out bad info that impacts a lot of things, at closing. Bad info in the beginning cause me to have to pay more out of pocket ultimately increasing over cost, which defeats the purpose of going through VU because I was trying to save money utilizing my veteran status. My loan officer and his colleague were great and tried their best to fix setbacks.
Response from Veterans United
Hey Justin,
Thank you for sharing this feedback. I’m glad to hear things started off strong and that your loan officer and their colleague were supportive in trying to work through challenges along the way. That said, I’m really sorry to hear that communication declined and that you received incorrect or delayed information, especially when it impacted your costs at closing.
I can understand how frustrating it would be to feel like you were making decisions based on information that later changed, particularly when your goal was to save money using your veteran benefits. That kind of experience can feel discouraging, and I’m sorry for the impact it had on your overall process.
You deserve clear, timely, and accurate guidance from start to finish, and I’d really like the opportunity to take a closer look at what happened here, including how information was communicated and where things may have broken down.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
