Bad communication and unknown rate change and cost at the final step
Response from Veterans United
Hi Jarkeveous,
I'm sorry to hear about the communication issues and unexpected changes you experienced during the final stages of your loan process. I understand how frustrating that can be.
I'd like the opportunity to learn more about what happened. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com so I can review your concerns further.
Sincerely,
Claire S., Client Relations Manager
We had an exceptional experience with Veterans United and their staff. The level of professionalism and excellent customer service is amazing. From the moment we called and spoke with an agent regarding starting a home loan application it was nothing but exceptional customer service. Their knowledge, dedication and hard work made this the smoothest process we’ve ever experienced in purchasing a home. We submitted the application online and within 30 minutes we had received our first call back with an introduction and steps with what will happen next. It was that way throughout the entire process. Excellent communication throughout! We were able to close on our home in 30 days without any issues and all is due to the wonderful staff that was working with us during our process. Danny, Mike & Krystal thank you so much for all of your hard work and dedication to your job and fellow veterans, because of you guys our dreams were made reality. Thank you from the bottom of our hearts! Forever grateful the Ramos Family!
Using the VA home loan program was a seamless and deeply rewarding experience that made my dream of homeownership a reality. The combination of a zero-down-payment requirement and competitive interest rates provided an incredible financial advantage that conventional loans simply couldn’t match. From start to finish, the process felt secure and manageable because the VA's guidelines truly protect veteran buyers. I am incredibly grateful for this benefit and confidently recommend the VA home loan program to any fellow service members looking to purchase a home with absolute peace of mind.
They hung with me till the job was done. I live in Kansas and bought a house in Florida.
Dane and Codi went above and beyond and would defintiely recommend them and use them again if purchasing another home.
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I recommend in the strongest of terms to anyone wanting to utilize a VA Loan that they go with the Veterans United team. The process was smooth and trouble free. The results were better than I could have expected. Truly a pleasant home buying experience. What a great organization.
This is our third time working with Jake and his team and we always have an amazing experience. They keep everything in line and have great communication and assitance. The real estate agent they recommended to us was awesome as well.
You will not have any regrets. Constant contact from start to finish. Highly highly highly recommend
The entire process was smooth and communications were sufficient to keep me informed.
Great experience answered any questions I had and if by chance they didn’t have the answer they found it quickly and got back to me within the same day! So thankful
Pitched three home with VU; and they always did a great job and were very helpful.
Thank You! 10 Stars
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Experience first-hand why 374,848 homeowners give us a perfect score!
The GREATEST Team ever!
I was searching for a VA loan and saw the ad for veterans united. My friends nephew used VU when he relocated back to North Carolina. I would recommend to anyone to call Veterans United first. Again, I can’t say enough good things about my loan team and everyone at Veterans United. Extremely helpful from start to finish.
Veterans United made the home-buying process smooth and easy. They move very quick and the team we worked with was great!
The entire process was smooth. There was so much going on with work, life etc but the team I had basically eliminated the stress I would have otherwise had of buying a home and moving across state.
