Josh seemed out of touch with process and didn't seem to communicating with his team after phone cons with him. Carrie's communication skills are horrible she outright stopped communicating with my wife. My wife did not get heated with her, but called as she saw the process evolving. We were given bad instruction on how to liquidate our outstanding debts ending up delaying closing by more then ten days and a scramble to extinguish issues with debt liquidation. They pressured the sellers agent for paperwork claiming the close was happeneing quickly when they were telling us it was gonna be another week to ten days to close. I will also add that the website is utter garbage to interact with, second why can't your agents upload to customer files? Seems kind of inefficient if I can't access the website. Speaking of access I ran into a issue logging for OVER A MONTH and mentioned it regularly with both Josh and Carrie and they just blew it off until the last minute while I was traveling across country and the absolutely needed me to have a good login. Hands down this was WORST experience I've had when getting a through a VA loan process. Both my agent and the sellers agent are going to discourage their future clients from using your company for VA loan services after this transaction.
Response from Veterans United
Hi Patrick,
I’m very sorry to hear how frustrating and exhausting this process became for you and your wife. Buying a home, especially through a VA loan, should feel organized and supported, and I understand why the communication gaps, delays, and ongoing issues you described left you feeling disappointed with your experience.
It’s concerning to hear that you felt disconnected from the team throughout the process and that questions and technical concerns did not feel addressed in a timely way. I can also appreciate how stressful closing delays and conflicting expectations around timelines must have been, particularly while you were traveling and trying to manage important documentation and account access issues.
I appreciate you taking the time to share such detailed feedback. Experiences like yours are important to review because they help highlight where expectations were not met and where improvements may be needed. I’d like the opportunity to learn more about your experience directly and discuss your concerns further. Please feel free to contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically responded to the next business day.
Sincerely,
Claire S., Client Relations Manager
All Veterans United staff members provided excellent service and support.
Wonderful teamwork! Constant contact regarding next steps. 5 STARS!!!!!
If you are a veteran looking to navigate the home-buying process, look no further than Veterans United. I cannot recommend them enough for their professionalism, expertise, and genuine care for those who have served. From the very first phone call to the final signature at closing, the communication was flawless. My loan officer, Chris and my loan coordinator, Rachel, were incredibly fast at getting back to me—often replying within the hour. I never felt left in the dark or like I was just another number in a queue. Whether it was a quick text or a detailed email, they were always one step ahead. The VA loan process has a reputation for being complicated, but Chris and Rachel made it look easy. Their deep understanding of VA requirements, appraisal nuances, and funding fee structures was evident. They answered every technical question I had with clarity and confidence, ensuring there were no surprises along the way. What truly sets this team apart is how much stress they removed from the equation. Buying a home is inherently high-pressure, but their streamlined process and proactive approach handled the heavy lifting. Chris and Rachel managed the timelines perfectly, coordinated with my realtor seamlessly, and turned what could have been a month of headaches into a smooth, manageable journey. If you want a team that is knowledgeable, lightning-fast, and dedicated to lowering your stress levels, ask for Chris and Rachel at Veterans United. They don't just close loans; they take care of veterans.
We had an exceptional experience with Veterans United and their staff. The level of professionalism and excellent customer service is amazing. From the moment we called and spoke with an agent regarding starting a home loan application it was nothing but exceptional customer service. Their knowledge, dedication and hard work made this the smoothest process we’ve ever experienced in purchasing a home. We submitted the application online and within 30 minutes we had received our first call back with an introduction and steps with what will happen next. It was that way throughout the entire process. Excellent communication throughout! We were able to close on our home in 30 days without any issues and all is due to the wonderful staff that was working with us during our process. Danny, Mike & Krystal thank you so much for all of your hard work and dedication to your job and fellow veterans, because of you guys our dreams were made reality. Thank you from the bottom of our hearts! Forever grateful the Ramos Family!
All went well. Must do plenty of homework in order to get everything done. Plus, hire a realtor. They are a key asset between you and the seller.
“Veterans United provided an excellent experience from start to finish. The team was professional, responsive, and always willing to answer my questions throughout the process. They made everything much easier and helped me feel confident every step of the way. I truly appreciate their support and would definitely recommend them to other Veterans.”
My loan officer Nathan Bitner and his team are amazing. He sold me my first house, they made everything very simple, he watches out for the buyers best interests, has answers for all of my questions during the process. Nathan just helped my family and I refinance our house it quick, fast and easy.Thanks Nathan.
Ready to see for yourself?
Experience first-hand why 371,888 homeowners give us a perfect score!
You will not have any regrets. Constant contact from start to finish. Highly highly highly recommend
Taylor & her team were outstanding & I would recommend vu to family & friends
The entire staff had knowledgeable and efficient. It was a pleasure working with them.
Ready to see for yourself?
Experience first-hand why 371,888 homeowners give us a perfect score!
I did not have a good experience. The communication was always vague. The work was slow and now I have received an email that is telling me I am to pay my mortgage to a different company- when reaching out to Sam Brown to clarify whether this is fraud I get no response. I would be embarrassed to refer this company.
Response from Veterans United
Hi Ernest,
I’m sorry to hear that your experience left you feeling frustrated and unsupported. Clear communication is such an important part of the homebuying process, and I understand how concerning it would be to receive notice that your mortgage servicing was changing while also feeling unable to get timely clarification to your questions.
I can appreciate why this situation caused confusion and concern, especially when you were trying to confirm whether the communication you received was legitimate. Feedback like yours is important because buying a home should feel guided and transparent from start to finish.
I’d like the opportunity to learn more about your experience and help review your concerns further. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically responded to the next business day.
Sincerely,
Claire S., Client Relations Manager
I was searching for a VA loan and saw the ad for veterans united. My friends nephew used VU when he relocated back to North Carolina. I would recommend to anyone to call Veterans United first. Again, I can’t say enough good things about my loan team and everyone at Veterans United. Extremely helpful from start to finish.
Awesome job!! Highly recommend them.
Daren and his team are amazing! They went above and beyond for our family. From our first purchase to refinancing, they were on top of everything.
The team was great they explained everything during the process.
The appraiser was the absolute worst they sent out. They wouldn’t send someone else out since she took almost 3 weeks to get report back and our realtor agent ended up doing her work.
The loan company should have sent another appraiser out immediately.
Response from Veterans United
Hi Robert,
I’m very sorry to hear how frustrating this part of the process was for you. Waiting weeks for an appraisal report while trying to move forward with a home purchase can be incredibly stressful, especially when you felt like communication and follow-through were lacking along the way.
I understand why you were upset by the delays and by feeling like more should have been done to keep things moving. Purchasing a home already comes with enough pressure, and I’m sorry this experience added to it instead of making things easier.
I appreciate you sharing this feedback because situations like this deserve a closer look. I’d like the opportunity to learn more about what happened and review your concerns further with you directly. Please feel free to contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
