I am so pleased with everyone on my team. They were always ready and there whenever I needed a question asked. They helped me every step of the way and explained everything. Because of their service I was able to purchase my house in record time and I am looking forward to moving in. Thanks to Tim and my VETERANS United team with all your help. If it wasn't your diligence and help who knows how long I would have to still be a renter. Thank you so much.
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If I ever purchase another home, I would absolutely choose Veterans United again. Everyone I worked with was knowledgeable, responsive, and genuinely easy to work with throughout the entire process. There was only one minor issue along the way, and the team quickly found a solution that satisfied both the underwriter and me.Having purchased several homes over the years, I can honestly say this was by far the smoothest and most enjoyable mortgage experience I've had. Their home buying concierge experience was a unique added benefit to make the experience even better. As an added touch, I walked into my new home to find a beautiful and thoughtful gift from Veterans United, which was totally unexpected and very much appreciated.I highly recommend Veterans United to anyone looking for a lender, and I wouldn't hesitate to use them again in the future.
We had an exceptional experience with Veterans United and their staff. The level of professionalism and excellent customer service is amazing. From the moment we called and spoke with an agent regarding starting a home loan application it was nothing but exceptional customer service. Their knowledge, dedication and hard work made this the smoothest process we’ve ever experienced in purchasing a home. We submitted the application online and within 30 minutes we had received our first call back with an introduction and steps with what will happen next. It was that way throughout the entire process. Excellent communication throughout! We were able to close on our home in 30 days without any issues and all is due to the wonderful staff that was working with us during our process. Danny, Mike & Krystal thank you so much for all of your hard work and dedication to your job and fellow veterans, because of you guys our dreams were made reality. Thank you from the bottom of our hearts! Forever grateful the Ramos Family!
I am so happy we went with Veterans United! They worked fast and communicated with us at every moment. Thank you so much!
During our home buying journey we ran into a major issue due to an unscrupulous family member who had offered a remote job offer but upon further digging by the closing team wasn't what it seemed and left us high and dry and serious questions about being able to get our loan to closing but Anne, and her team kept at it and we were able to come up with a plan and the closing team even stayed late to make sure that despite our family members attempt to sink us for whatever reason, our loan still went to closing the next day and we were able to secure our new home. Thank you very much Anne, Brayden , Walter, Andrea, and the closing team, you guys were great in our crisis and never gave up on getting us to our new home, much appreciated.
Veterans United was with me step by step the team made shear that I stayed on track. Great job 👏
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My family and I had an exceptional experience working with Veterans United, especially our loan officer, Taylor. From the very beginning, Taylor was professional, knowledgeable, responsive, and truly dedicated to helping us navigate the home-buying process. Every question was answered quickly, every concern was addressed, and we always felt supported throughout the journey.As a 100% disabled veteran relocating my family to Florida, there were several unique challenges along the way. One of the biggest concerns involved my property tax exemption eligibility, and Taylor remained patient and supportive while we worked through the issue. Thanks to the guidance and persistence of the Veterans United team, everything came together successfully.Purchasing a home is one of the biggest decisions a family can make, and Taylor helped make the process as smooth and stress-free as possible. My wife, Jennifer, our three boys, and I are incredibly grateful for the dedication, professionalism, and genuine care we received.I would absolutely recommend Veterans United to any veteran or military family looking to purchase a home. Thank you, Taylor, and the entire Veterans United team, for helping make our dream of homeownership a reality. We couldn’t be more thankful for your support and commitment. 10/10 experience!
You will not have any regrets. Constant contact from start to finish. Highly highly highly recommend
Veterans United was outstanding!
Very easy and transparent experience.
I had an outstanding experience working with Brian as my loan officer. From the very beginning, he was professional, knowledgeable, and always available to answer my questions. The loan process can often feel overwhelming, but Brian made everything simple and stress-free.He guided me through every step, kept me informed throughout the process, and worked hard to ensure everything stayed on track. His attention to detail, dedication, and commitment to providing excellent customer service gave me complete confidence from start to finish.Thanks to Brian's expertise and persistence, I was able to secure my home loan smoothly and successfully. I truly appreciate all of his hard work and would highly recommend Brian to anyone looking for a trustworthy, responsive, and experienced loan officer. Thank you, Brian, for making this important milestone possible!
It sometimes took a day to receive a response, however, everyone We worked with was very helpful and professional
Wanted to know where did I get my money that was in the bank, this was none of their business. Wanted to see my withdrawal slips which was none of their business. I had three legitimate monthly incomes... Social Security which I could have lived off of and pay my mortgage with no problem, pension plan from the state and my annuity account which I had six and a half more years of payments coming to me and show them legitimate proof of my monthly receipts and a paper from the company showing them what I make per year and what I still have coming to me and they still had trouble and figuring this out for some reason which held things up. I feel I was put through so much aggravation and trying to prove all my monthly incomes. I'm not pointing the finger at anyone but I had enough of this harassment which I thought was harassment and gave me some stress.
Response from Veterans United
Hi Gary,
Thank you for taking the time to share this feedback. I'm sorry to hear that the documentation process left you feeling frustrated and stressed.
I understand how discouraging it can be to provide information about your income and assets multiple times, especially when you felt you had already supplied clear documentation showing your financial situation. Having to answer additional questions about bank deposits, withdrawals, and income sources can feel overwhelming when you're trying to move forward with such an important purchase.
While certain financial documentation is required as part of the mortgage process, it's important that borrowers feel informed about why information is being requested and confident that their concerns are being addressed along the way. I'm sorry that your experience left you feeling aggravated and that the process created unnecessary stress.
I'd appreciate the opportunity to learn more about your experience and review the concerns you've raised. If you're willing, please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
I was searching for a VA loan and saw the ad for veterans united. My friends nephew used VU when he relocated back to North Carolina. I would recommend to anyone to call Veterans United first. Again, I can’t say enough good things about my loan team and everyone at Veterans United. Extremely helpful from start to finish.
Mallory was awesome, she really went all out all the time for me.
We had a bit of an unusual situation, but she said she could do it, and she DID!
