Overall the team that was put together was amazing. All my questions were answered in a very timely manner and I felt like they had my back all the way to the finish.
This was our first experience using Veterans United and it was great!
This is a GREAT Team, I could not have had a better experience.
This group of folks made buying a home a very easy process. Even though at times it got overwhelming, they had patience with me and walked me through every question I had.
I wasn't made aware that my loan officer was going to use $3900 of the builders credit to buy down the rate. I found this out when the CD came out. Any utilization of the builders credit should come from me only as he is giving me the buyer the credit.
I have purchased and sold multiple homes over the years and this by far has been the best experience I’ve had when comparing those experiences- from being told no and reassurance we could do this ! This group knows their Stuff ! When I was telling my friend about our experiences with VA United and our Realtor Trina Kay Leviness - who promised us she knew the in and out and wouldn’t let us down ! Boy did she pull through - Thank you all for working so well together it was seamless on our end ! Can not wait to do business again ! See ya in seven months team !
Great experience over all specially since it was our first house
on a scale from one to 10 with 10 being the best help you can receive the veterans United team went above and beyond what I would consider a 10. I’m looking forward to working with them again in the near future.
This was the best home loan experience we have ever had. The team was very helpful and the app was amazing! I really appreciated the communication via the app and a way to upload requests as they came in.
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Kris and his team were amazing! From start to finish they were on top of everything so we never had to worry. I am confident they were able to get us the best deal possible!
Very professional experience!
Lani was extremely non-communicative and unreliable. Everyone else was wonderful.
Response from Veterans United
Hi Gregory,
I’m really sorry to hear about your experience with Lani. It's frustrating when communication breaks down, especially during such an important process. I'm glad to hear that the rest of the team was wonderful.
I want to look into this further to understand what went wrong and ensure it doesn’t happen again. Could you please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com? We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us anytime.
Sincerely,
Claire S., Client Relations Manager
