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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

383,872

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 383,872 unfiltered, unedited reviews

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4.5 out of 5 Stars
Would Recommend
headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

5 out of 5 Stars
Would Recommend
headshot image of Hana Shehadeh

Loan Officer: Hana Shehadeh

NMLS# 1709138

5 out of 5 Stars
Would Recommend

Kenny was great!!! My wife and I had a previous bad experience with veterans United but we decided to try again and we couldn't have asked for a better experience and person to help us with purchasing our first home from the first contact to the end he has gone above and beyond our expectations and I would without a doubt do it again!Curtis was amazing to work with and very on top of things making the process easy and stress free. If anything was needed I know shortly after he did what paperwork was needed to ensure we got our home and it was always take your time and don't stress out about things when working with him. While he took vacation due to family reasons Emily took over for him and she did a great job as well with informing me of things that were needed and answering any questions.Kenny and his team are by far the best and trust me I've dealt with other employees from Veterans United and Kenny, Curtis, Emily and Francis are the best you will get!!!!!!Thank you all so much !!!!!

headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

5 out of 5 Stars
Would Recommend
headshot image of Macie Baglin

Loan Officer: Macie Baglin

NMLS# 2132433

4 out of 5 Stars
Would Recommend

I appreciate the help and patience with ROV letter. Definitely was a big help thanks!

headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend
headshot image of Marissa Nichols

Loan Officer: Marissa Nichols

NMLS# 902827

5 out of 5 Stars
Would Recommend
headshot image of Kyle Buettner

Loan Officer: Kyle Buettner

NMLS# 1927309

5 out of 5 Stars
Would Recommend
headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend
headshot image of Matthew Czerwonka

Loan Officer: Matthew Czerwonka

NMLS# 1073284

5 out of 5 Stars
Would Recommend
headshot image of Daniel Heggarty

Loan Officer: Daniel Heggarty

NMLS# 902811

5 out of 5 Stars
Would Recommend

Super easy and very informative team member that helped me through this very stressful process of getting a home! Absolutely recommend using them!

headshot image of Montgomery Hill

Loan Officer: Montgomery Hill

NMLS# 2015305

5 out of 5 Stars
Would Recommend

As Matt knows, the appraiser was worthless. I know we started waiting for the appraiser around December 20th and I think the appraisal arrived on January 4th with numerous errors which needed correction. The appraiser spend more time sending responses saying the appraisal would be uploaded and never following through with her promises. We ended up staying in a motel for 2 weeks. Also had to $40/day for the u-haul truck. Between the hotel and truck it cost me close to $2000 more due to the appraisers inability to complete her appraisal. Matt, Paul were fantastic through the whole process. If I asked questions, promptly answered them in decent time. I certainly will recommend Matt and his team to any fellow veterans. Veterans United was outstanding. Thanks from Shaun and myself.

headshot image of Matt Marstall

Loan Officer: Matt Marstall

NMLS# 1247522

5 out of 5 Stars
Would Recommend
headshot image of Bobby Moss

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars
Would Recommend
headshot image of Seth Wilmes

Loan Officer: Seth Wilmes

NMLS# 1632136

5 out of 5 Stars
Would Recommend

I would enthusiastically recommend the whole team!!!

headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

4 out of 5 Stars
Would Recommend
headshot image of Carrie Freeman

Loan Officer: Carrie Freeman

NMLS# 1140687

5 out of 5 Stars
Would Recommend
headshot image of Tony Davis

Loan Officer: Tony Davis

NMLS# 2080364

5 out of 5 Stars
Would Recommend
headshot image of Suzanne McClain

Loan Officer: Suzanne McClain

NMLS# 459155

5 out of 5 Stars
Would Recommend

Working with my loan team from Veterans United was wonderful. They were so patient and explained every step of the process.

headshot image of Kristin Riney

Loan Officer: Kristin Riney

NMLS# 1402291

5 out of 5 Stars
Would Recommend

This was the second home I’ve purchased using Veterans United, and I would use them
Over and over again.
From the house warming gift/welcome package to the consistent customer support any time I had questions or concerns. They make this process so easy and stress free. Highly recommend!

headshot image of Donald Webber

Loan Officer: Donald Webber

NMLS# 892467

5 out of 5 Stars
Would Recommend

Best of best experience.Professionalism and excellence personified in this team.Thanks again guys.

headshot image of Josh Kirby

Loan Officer: Josh Kirby

NMLS# 2010844

5 out of 5 Stars
Would Recommend

Veterans this is definitely the best VA lending company. Highly recommend their service.

headshot image of Derek Russell

Loan Officer: Derek Russell

NMLS# 310095

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5 out of 5 Stars
Would Recommend

The teams at Veterans United have the best customer service! Being a first time homebuyer, I was hesitant about the home buying process. My team made every part an absolute pleasure! They always had answers and details to any questions and went above and beyond with the loan process to the home buying concierge service. Veterans United made us feel like a part of the family, and I will always choose them for any other home purchase in the future!

headshot image of Ryan Mason

Loan Officer: Ryan Mason

NMLS# 1927639

5 out of 5 Stars
Would Recommend

The Veterans United team that I worked with to purchase my new house was really helpful and resourceful they were able to get me in my new house in about 6 weeks after the offer was excepted ... Thanks Veterans United.....

headshot image of Laura Shackelford

Loan Officer: Laura Shackelford

NMLS# 646312

5 out of 5 Stars
Would Recommend

Can't ask for a better loan team, always there to answer any calls and concerns!!

headshot image of John Parker

Loan Officer: John Parker

NMLS# 996540

5 out of 5 Stars
Would Recommend

Everyone was super friendly and helpful. They were in constant communication with me to give me updates and ask if I needed anything. The portal was super easy to navigate and upload documents to.

headshot image of Shea Mankin

Loan Officer: Shea Mankin

NMLS# 1455338

5 out of 5 Stars
Would Recommend
headshot image of Jacob Halls

Loan Officer: Jacob Halls

NMLS# 1951483

5 out of 5 Stars
Would Recommend

I was very lucky I had such a great team everybody helped me very much thank you!

headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

5 out of 5 Stars
Would Recommend
headshot image of Nichole Barber

Loan Officer: Nichole Barber

NMLS# 1275878

5 out of 5 Stars
Would Recommend

I got the privilege of knowing Nick, and then Sarah around April of 2022. It came to be after my wife’s Father had passed a month earlier in March of that same year. We contacted VU and wanted to get a Loan so my wife could keep her Fathers home. Nick was our initial contact. Over several Months dealing with the process we got to what was to be the closing for the property, and A bigger tragedy hit. My wife passed away. Being an only child and stressed to the max her heart gave out 8 months after burying her Dad. Devastated and not really knowing what to do I basically stumbled around not knowing what to do nor where to go. I couldn’t stay in the home anymore. The loss was felt by everyone including my team who had labored for us all those months. “ Wondering in the Wilderness “ only not to reach the Promised Land! After my wife’s burial I decided I needed somewhere to go, my team was behind me 1000% …. I found a spot that brought me peace and those guys went to work like never before. The process went so smoothly that I’m still thinking it’s a dream or it didn’t happen, but it did. These guys dug deep in the trenches when I thought that’s it. I quit, I give up. But they let me know that they had me. They had my back. And they did. I can’t thank them enough. Words have not been invented to describe what I feel towards these guys. “ NO MISSION TOO DIFFICULT, NO SACRIFICE TOO GREAT. DUTY FIRST” is all I can say. Our fellow Bro creed of the 1st Infantry Division…… to Nick….Sarah…..Hazel and all the others who worked tirelessly behind the scenes, I personally Salute you!!!

headshot image of Nick Johnson

Loan Officer: Nick Johnson

NMLS# 2086150

More Reviews

See all 383,872 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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