Outstanding! I can’t say enough good things about Aaron. He was super responsive, kind, patient, and smart. We’ve purchased many homes, with VA and Conventional loans, and no one has ever come close to the customer service Aaron provided. Thank you, Aaron; thank you, Veterans United!
VA home loans are definitely the way the go not only is easy, but the interest rate can drop and they will lock you in for the lower amount without worrying if they will rise again. Thank you very much
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The team was quick, professional and helped having the loan process to be completed earlier than expected. Best of all, I'm saving on my mortgage.
This entire experience was a long one but the people helping me with everything made it an easy one. Would definitely recommend them to anyone who is looking for a home!
I am very unhappy that my interest rate was not locked in, in the beginning or that locking it in was even discussed. I am now at a higher rate that cost me alot more money and higher payment. I had to keep calling and explaining that the info they requested was uploaded and explain it to them again. I told them I was very busy at work and they would have to contact me in the evening or early morning. I would get a voice mail and have to try and get back with them. I have used Veterans United in the past and had a good experience. I am extremely upset with the delay on locking in the interest rate, but when you are that far into the process, you are kinda stuck! Not to mention that they got the down payment and loan amounts backwards in the first loan estimate and it took a few days to fix it. I feel like everything was poorly executed. Not sure if I will use them in the future nor recommend.
Response from Veterans United
Hi Destry,
Thank you for sharing your feedback. I’m truly sorry to hear that your recent experience didn’t meet the expectations set by your previous interactions with us. It’s especially frustrating to hear about the issues with your interest rate lock, and I understand how upsetting it must have been to end up with a higher rate and payment. This is a critical part of the loan process, and I apologize that we didn’t handle it with the clarity and urgency you deserved.
It also sounds like the communication around document requests and timing wasn’t effective, especially given your busy schedule. We should have done a better job accommodating your availability and ensuring you felt supported. The mix-up on the loan estimate with the down payment and loan amounts is also concerning, and I’m sorry for any added stress this caused.
Your experience is important to us, and feedback like yours helps us improve. If you’re open to it, my team would like the opportunity to look into what happened in more detail and address any remaining questions or concerns. Please feel free to reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST Monday through Friday, but don’t hesitate to contact us anytime.
Thank you again for bringing this to our attention. We’re committed to learning from this experience and making improvements to provide better communication, accuracy, and support for our clients in the future.
Veterans United, specifically Casey, Thomas, Haley, and their team, have earned our business from now on. They made our home buying process smoother, and less stressful, while being kind and personable. They truly take care of veterans, and have the necessary knowledge required for VA lending.
Thank you Veterans United for a job well done in an efficient and timely fashion. This is the second opportunity that I've been blessed to work with Veterans United headed by team leader Chris Hill. Each experience was flawless and fast, curtious and patient. I will always recommend Veterans United and Chris Hill team leader to family and friends! Thanks for the experience.
You can’t go wrong with V.A United in helping you find your BHAG (Big Hairy Audacious Goal) like they did for me!! The process went smoothly and they always kept me in the loop!! Thank you V.A United, Don and Kimberly for all that you did to make my BHAG come true!!
The phone system was so horrific when we had an issue with our loan that we had to ask Eric to run interference when we should have been able to resolve things easily over the phone. We found this to be impossible, and when we finally did get a real person, they seemed pretty clueless.
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I cannot recommend Veterans United enough. A couple months ago I knew nothing about buying a house and never would have imagined myself in one already. My team helped educate me on the process and move things in the right direction while always keeping me in the driver's seat. When it came time to close on my house I did so with the confidence that I was making the right choice for me and my family. Without Veteran's United, I wouldn't be writing this review in the living room of MY house.
