The process was quick and nearly painless.
Our experiences with Mary Jacobi and Amy Tesch were all outstanding. They answered questions, and we received documents in a timely fashion. They were two very special women to do deal with.
Morgan Evans and Mike Taylor were absolutely fantastic, they did everything. Once we found the house we wanted they set the wheels in motion and made the whole process seamless.
The Veterans United team works tirelessly to make certain the client is informed as they move through the complex process of home finance/refinance. I was called after business hours and on holidays...that says it all about their commitment.
The overall experience was outstanding. Every time I called there was someone there to help. If not they returned my call quickly.
Couldn't be more pleased.
Clear and understandable procedures. The representative patiently walked me through the process
Everyone was friendly, easy to work with and gave clear instructions of what was needed.
Our Loan Specialist, Ute Joppien was very knowledgeable about the entire process, communicated with us throughout, she always patiently answered all our questions professionally. Our closed even earlier than expected. Thanks Ute
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Happy with Loan Specialist performance. Delays with related services (underwriting and notary).
Loan team was very responsive and informative, they were very clear about the whole process whichmade the transistion for my family and I smooth, very satisfied and lucky to of has Kevin Reichert and crew!
The staff is very experienced and professional. They were easy to work with and helpful.
my experience was awesome. great customer service and I appreciate all the help.
I fully trust Veteran's United in spite of numerous mass mailings that attempted to seem that other places had better offers in terms of interest rates. I learned long ago that if it sounds too good to be true, it probably isn't true.
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important to inform purchaser that the appraisal shall be done with some exclusions. for example, my home had a piece of wood covering the basement window and i did not realize this until i purchased the home and had to buy my own
Closing date moved 1 day / closing time moved from 0900-1330. Unable to get a hold of VA Loan office until 1000. Both Billy/ Hunter out of office until Feb 22. I worked that night 1900-0700. This happened because of paperwork issues on VA Loans end.
