My agent was kind and friendly but not always punctual or prepared in showing a home. She was in need of wearing reading glasses and I often had to unlock the lock boxes because she could not see. I viewed a couple of homes by the flash light in her cellphone because she had no idea that the power in some of the homes was not on. Despite these things I was able to find and purchase a very lovely home and I am thankful to her for that as it was on pure accident that we found it.
Veterans United and Jake Levy did an excellent job.
Everyone associated with Veterans United were a real joy to work with,me and my wife will be forever thankful! Thank you again!
could not have done this without Elisha she is the best not only did I have a realtor I also made a friendI
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Thank you so much for all the positive support, I only wish the builder had been as helpful and detailed.
Thanks again for everything
Veterans United help me find our realtor, Tom Lynch and he was awesome throughout the entire process.
I never had any issues with my loan officer Matthew Etling. I truly feel that he went completely above and beyond his normal duties to ensure that everything needed for my loan was completed. He was truly the one consistently bright spot in my dealings with this company.
That beings said...
Johnny Mitchel was the "middleman" collecting all the necessary documentation for submission to the underwriter. Communication was poor. I would call and leave messages asking for specific details and/or instructions involving documents; Ex. we were having one specific issue where signatures lines were being broken off of documents and placed at the top of the next pages. Every time Mr. Mitchel sent them to me that's how I received them and because he would not return my calls I could not communicate this properly. I had to contact Matthew Etling and register a complaint. Communication improved marginally afterwards however my experiences in dealing with Mr. Mitchel maintained a problematic state. Towards the end of the documentation gathering process I was forced to take a more involved role in what I feel was Mr. Mitchel's responsibilities. I had to resort to both unprofessional language AND behavior, in some instances due to the difficult position Mr. Mitchel's procrastination had put me in. As a consumer, when a representative of a company that I'm dealing with consistently uses the phrase "I don't know" when they should be saying "let me find out" what that translates to in my mind is "I don't care please go away". I understand that I am not his only concern. I know that I was not your companies only client. I believe that I was very patient at the beginning of this process. Please allow me to elaborate more on my specific situation.
1. I was living in an apartment. I was told that I had to relinquish my lease to become eligible for my home loan.
2. I found a sub-letter for my apartment. Prior to the Christmas holidays I had been told by my Realtor, Roman Esparza, Johnny Mitchel and Mathew Etling all to expect a closing date for the 7th of January.
3. I timed my sub-letter's move in accordingly. I was to vacate my apartment on the 7th of January and he was to take over the lease on the 8th. All of this was designed based on information and advice I received from everyone involved.
4. On the 5th or 6th of January I was informed that the closing date was no longer the 7th. After my Realtor was able to converse on the 5th or 6th of January with Mr. Mitchell he questioned whether or not a closing of the 7th was still possible. Mr. Mitchell's reply to my Realtor was "there's no way". I've not yet received an answer from any party involved as to when that information was going to be passed on to either me or my Realtor or if the only reason we were going to find out at all was because he had asked the question.
5. I was then forced to contact my sub-letter and was (fortunately) able to push back the date of his take-over of my apartment until Saturday the 10th so that I would not be homeless while paperwork was still being compiled for submission to the underwriters.
6. Thursday the 8th of January we were still waiting on employment verification's from two of my previous jobs. The only reason I had that information was because I had been contacting Matthew Etling in lieu of continuing to deal with Johnny Mitchell who by this point I no longer had ANY confidence that he was capable of performing even the slightest task without direct supervision. I contacted the Human Resources departments of both of those jobs in the AM and spoke with the H.R. representatives who assured me that as soon as the requests were sent they would fill them out and return them immediately. I contacted Mr. Mitchell and informed him what I had done and gave him the necessary information to get the requests sent. Neither place received an employment verification request that day.
7. Friday the 9th of January I called Mr. Mitchell again in the AM and inquired about the status of the employment verification's. His reply to me was "I don't know, I haven't heard anything." Seeing that I was less than 24 hours away from being homeless by this point I do not regret letting my temper slip a bit. My only regret is that it had come to that point. After verbally bullying Mr. Mitchell into making an inquiry (basic customer service skills and a lack of apathy on his part would have spared us both this unpleasant moment) I discovered that he had the wrong information for one of my previous employers. He had asked me for information specific to the local location that I was physically employed at. The information he needed had to come from the corporate office. It took me 20 minutes to get him to understand this. His reason for not wanting to accept my information was that he needed to verify through a 3rd party source as to the identity of the fax number I was giving him. It took another 10 minutes to prompt him to pull up google on the computer he was sitting in front of and to conduct the search through a 3rd party site. Approximately 5 seconds after he did what he should have done in the first place he had his verification and he was able to place the request for the employment verification form to be sent. I told him to call me when the request had been faxed by his contacts to the HR departments of my prior employers. After he tried to explain that he had no way of knowing when they were going to send the requests I once again had to take him by the hand and prompt him to make the request to his contact and specify that it was urgent that he be notified when it was done. It was fortunate for the both of us that as tired as I was of dealing with this man he must have been equally tired of dealing with me. Because did as I requested and actually called me back when the deed was done. I immediately contacted the HR departments of the 2 companies and they had both already received them. I waited on hold with each one while they filled it out and sent it back and contacted Mr. Mitchell again as soon as they had been sent.
8. I then spent the next 7 days in a hotel (at the time of my writing this at my own expense) because of poor communication and what I am only left to conclude as an abundance of apathy and procrastination on the part of United Veterans agent. Mr. Etling informed me that at some point (around the 6th or the 7th of January I believe) my Realtor had been informed that the 16th was a more realistic goal for closing than the 7th. Had that been made known to me at any point by any person I might have saved more than $500.00 of my own personal money. The only hotel I could find that not only didn't charge an exorbitant fee for pets (I have 2 dogs and a cat) but actually let them stay free was right off of Interstate Highway 35 and routinely had people knocking on the door at 3 am asking for Miguel or Karen. Evidently the room I rented was the regular place of business for a couple of meth dealers. The hotel would not let me change rooms and my other option was to sleep with 2 dogs and a cat in my jeep wrangler or under a bridge in the middle of winter. It was roughly 30 degrees at the time.
Roman Esparza was recommended by your company to be my Realtor. I found him on the whole to be nothing but professional. He argued competently on my behalf with the sellers agent and dealt with the seller directly on occasion when her agent was unwilling to pass along information. (Evidently I am not the only one who experienced difficulties) Although I have heard from Mr. Etling that there are some points of critical information that were not passed along to me (Namely the closing date being changed from the 7th to the 16th) Mr. Esparza denies this and at this point it's difficult to know what to believe from my perspective. What I do know is that he was very quick to volunteer his contacts, resources and advice whenever I found myse
Laura Honn was every bit as outstanding as Jonathan Lucas. Even though she was obviously busy, her customer support was seamless. She was able to answer all my questions right away, indicative of a true professional. They both deserve a big pat on the back.
Thanks for everything,
The two people I dealt with, Joanne and Matt were a pleasure to work with. I'm very happy with both the company and it's personal.
Ms. Shelly Doris is an outstanding member of your company and deserves recognition for her work. For my wife and I she is Veterans United and is the main reason we think so highly of your company.
Veterans united and Adam Crutchfield made my dream of home ownership a reality. I will never forget that and will always recommend your services.
Thank you for being there for me. Ben and Lauren are the A-Team.
Throughout the entire loan process I was given detailed and rapid service. Everything flowed extremely smooth and the services greatly exceeded my expectations and made our first home purchase a breeze.
Zach and Kolleen Thank You Very Much!!!!! You made this a very positive experience!!!!!
I was pleased and very happy in my new home thanks to the team at verterans united.