I use to like VU and even recommended it to friends but after this horror of mistakes and emails saying we the customer were harassing them because we wanted information corrected and it still wasn't. I will never use VU again. They cost me thousands of dollars more than I would have spent and closed a month later than I should have.
Response from Veterans United
Hi Meddy, we value your honest feedback and thank you for taking the time to provide this information. We understand how important it is to feel valued as a customer. Your experience does not fit our intention of providing personable and attentive service to everyone we serve. It is imperative that we look into your comments further as a potential training opportunity. Our Client Advocate team would love to talk more with you about your experience so that we may repair the impression your experience left and take steps to improve wherever possible for future clients.
Great
Michelle was the best loan officer we could ask for. It was our first time buying and she made sure we understood everything. I wholeheartedly trust her and that she has the best interest for us.
Wish I could give these guys an 11/10. What many people have described as the most difficult experience in their lives this team made one of our easiest. Thanks for everything!
I've already referred a few people to Veterans United. I truly appreciate how easy the team made our purchasing process.
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The team at Veterans United made this process one of the easiest things I could do. With a pregnant fianc
Made the home buying process as simple as possible. I would recommend 100% to anyone looking at purchasing a home looking for a stress free process.
Thank you to everyone who assisted me throughout this process, I was really stressing out before I got out of the military to get my house but VU made it easier than I thought and way less stressful.
