They did a great job! Sent all the documents for signature right away which made closing a breeze. Highly recommended!
Veterans United made my family feel like the biggest priority and was just as excited for us during this process. Thank you Veterans United!
Great bunch of associate had a lot of patience and response quickly when I left a message or emailed them.
I had such an amazing team!
I was very pleased with my team and they ensured my home buying experience was far better than I had expected. Their customer service was exemplary and they proved time and again that they cared on a personal level. I would highly recommend Veterans United and my Team in particular to those looking to find their next home.
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Everyone I worked with from your company was knowledgeable, helpful, and friendly. Your people made this process much easier, and I appreciate your help.
So happy I chose Veterans United!!! Top notch!!! Josh and the team were there for any questions I had daily. Thank ya'll so much!!
On original contact, I was promised no origination fee and no points with a better mortgage rate than competitors. Neither of those promises were kept. We continued with VU only because we didn't have the energy to go through the process again and we were under time constraints.
Response from Veterans United
Hey Larry,
I’m really sorry to hear about the experience you had with us. It sounds like there was a big disconnect between what you were initially promised and what ended up happening, and I can completely understand how disappointing and stressful that would be, especially with time constraints pressing on you.
We strive to be transparent throughout the loan process, and it’s clear we didn’t meet that standard here. My team would love the opportunity to dig into what happened and make sure your concerns are addressed. If you're willing, please reach out to us at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re here from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’d be more than happy to talk through this in more detail.
If you want to be treated like you are the only client in the world, then Veterans United Home Loans is the company for you. I have completed multiple loans with them through the years and would never think of going anywhere else.
