I didn’t have issues with Hayden but I think the underwriters dropped the ball. 8 days prior to closing, I requested to move the closing date up 24hrs. We were good to go. 48 hours prior to closing, underwriters decided a signed doc was not good enough. In the end, I had to pay for an extra night in a hotel and a babysitter for an additional 24 hrs. The document the underwriters had for 5 weeks. No need to have waited until the end to have us resign the doc. Hayden was transparent but someone dropped the ball.
Response from Veterans United
Randi, thank you for taking the time to share this information. Last minute requests often create additional stress, and we apologize that your experience was negatively impacted. We are glad that you are a new homeowner and we want to reassure you that your comments will be used to help future clients. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service.
Veterans United was a wonderful experience from start to finish. They understood my situation and accommodated me. It was my first time buying a home and I'm glad I had Veterans United to guide me through the process.
The whole VU team was exceptional and never left me wondering what was next it was an extremely great experience.
Excellent experience with the loan team and process. Very thankful to have had Alex to explain some of the details of the loan and process, being a first time home buyer.
The mic is mine thanks for the machine
Thanks to Evan Oswald and his team’s persistent efforts my family is satisfied with the outcome of our first house. I am truly grateful for the support and encouragement that we received during our house hunting over the past two years. Everyone was helpful and supportive of our needs. Thank you Veterans United for your professional and patient services to me.Joe😀
Very seamless process. Kept me on point with everything!
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Only fail was the homeowners insurance process. But other than that everything else was perfect.
I have bought 5 homes over the years .. United Veterans Was absolutely the best experience out of all of them. ..It all started with Dan Salter my loan officer and his team of specialist that know how to get these things done. I highly recommend any of my fellow veterans to use Veterans United because like I said out of all the houses that I have bought they make it' the easiest and stress-free' you know exactly what's taking place every step of the way and if you have a question they go out of their way to immediately get you the answers.. I can't say that about any other lender I've ever went with.. I just like to take this opportunity to you think everyone of the staff at Veterans United thank you all so much sincerely Keith Coppock
We’re so pleasantly surprised! We had some obstacles along the way, but every time we did, our loan officer (Clarke Blodgett) got creative and got us around it. The realtor assigned to us was amazing as well and made the process so easy! Would recommend, 10/10.
I can not say enough great things about my team and how hard they worked to get me in to my new home. They understood I had a tight deadline and they work hard to make it happen! I'm happy with my team and will use them again in the future for my home buying needs!
