I didn't like the process for this loan. Very redundant with requesting documentation. Ryan made the process tolerable, though.
WooHoo! Great job Veteran's United! Brianna, Blake, and Mackenzie gave me the "Go Ahead" to contact Veteran's United for any of my future needs. Now that's great customer service. You didn't "push me to the side" after I bought this home, you're still here with me, and that I think makes all the difference. Keep up the great work!
THANK YOU SO MUCH
Such great overall teamwork, in the unsettled global issues this experience gave me hope that there are people that care about customer service.... Well Done
So easy to work with and quick! I will highly recommend. We are very happy with your service.
I've always heard good things about Veterans United. So I gave it a shot and honestly was not disappointed! Highly recommend, especially if it's yours first time getting a home loan!
Smooth process from start to finish!
A transcript of phone calls signed by buyer and loan specialists after each phone call in the myvu app would make it so that anything discussed couldn't be changed later and your buyers won't feel like they're being jerked around. And your algorithm for home owners insurance needs to be fixed. A $250,000 home that's 2018 sq ft is never going to be able to be covered for $75 a month.
Response from Veterans United
Hello Austin, we appreciate your feedback on this matter. A member of our Client Advocate team is availble to discuss further and we invite you to connect with us, because when we know better we can do better. Discussing the details around your figures and fees is part of our commitment to deliver outstanding service. While we do not directly control the majority of these costs IE insurance, we do appreciate your calling attention to this aspect and we value your feedback.
Thank you great home buying experience
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Brittany and both Kyles were great
The home buying process has been a slow and dreadful one. Full of last minute paperwork and various requirements that seemed to come at the last minute. I wish that communication was better between the 3 tips of this spear (buyer, agent, VU team). Overall my experience was amazing. I love that my VU team works together to consolidate most of the "bills" and helps you every step of the way. Any time I had questions or concerns, about ANYTHING, any one of the members of my team was willing to take extra time to explain everything in a way that wasn't filled with confusing real-estate jargon. Even Dylan over at ADT was super friendly. Everyone at VU seems like they either have served, or are very close to someone who has. I liked that.
Response from Veterans United
Hi Noah, thank you for sharing this feedback with our Client Advocate team. We appreciate your point of view and understand how it can be frustrating when unexpected errors occur. Our commitment to serving you is ongoing and we are glad that parts of the experience were positive. It is our goal to improve, so please do not hesitate to contact us if you wish to discuss things further.
I would recommend this team to loved ones.
