I rated all sections as 8. It was great to work with Todd, however most of our conversations ended up being with Ben. Todd was great, as was Ben, however we feel that if we had been better prepared/notified of things , the transaction would have gone much smoother. A phone call rather than email on time sensitive materials would have been better for us, as we don't always have immediate access to our email. With a phone call, most issues could have been immediately handled. Other than that, we had a great great experience!
My real estate agent was very helpful and did everything he could to help us through the process.
Everything was Awesome!!!! Thank You!!!
Tony's entire team was polite and very easy to work with. The entire team was great! Thank you all for making our process simple we love our new home.
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Always available when I called and willing to help
I don't have any problems with VU. You have a great system and i wish i can do business with you again.
I would recommend Veterans United to all my friends and to anyone else who asks. The help was outstanding and the people were very helpful with any questions I had. They kept me up to date on everything so I knew what was going on at all times.
I can't say it enough...these guys and VU are awesome. I would highly recommend them to anyone.
My entire experience with VU was fantastic! Jason and Danielle both kept me up to date on the progress of my loan and made the entire experience painless. I have always heard how much of a headache buying a new home was. This was not the case with VU! I could not ask for a better team to help me buy a new home! Thank you!
I have been super pleased with working with Veterans United Home Loans. I have had a good experience working with the team provided for me. I can't imagine the work that has gone into getting me into this house. I really do appreciate all the work that all of you have done for me.
We were thoroughly unimpressed with the service standards at VUHL. The fact that departments within the same company cannot call one another in an urgent situation is unacceptable. We also felt that the delay in receiving the DS-2019 was being blamed on us. It also made James feel that his veteran status was in question. This was incredibly insulting.
The last closing we had on a VA loan was handled by one person at another company was a very easy and smooth process. This was the complete opposite and we will NEVER use VUHL again and as soon as we can refinance our loan with another company, we will.
Boardwalk Realty was recommended to us by Gerrit Hane. I have to say excellent choice! We received very personal attention throughout our home buying process from our personal loan specialist Gerrit and Whitney and our real estate agent Rory Haigler of Boardwalk Realty. Once we found our home, they worked effortlessly to make the closing process very easy. Rory went the extra mile for us and we really enjoyed working with him. (actually miss talking to him everyday) lol. Whitney Brown was exceptional. She made sure we were on track for our initial closing and we didn't have to reschedule anything. I really still can't believe how easy the process was. Thanks everyone for your professionalism and excellent customer service!
Karman was the best realtor i have ever had and would recommend her to anyone who wants the best of the best when buying a home.
If you are working with appraisers in the Emporia Kansas area again I would not recommend using Timothy Bollinger again.
Carol Bianco worked extremely well with all aspects and parties involved with our loan and home buying process. Without her determination and skills working with John Parker this process would not have been nearly as smooth. A great team effort!
Denise Hall was heaven sent. I had previously talked to a couple of agents prior to making it official with Denise. The other agents seem to be only out to make a quick buck, and not really concerned about the conditions of the houses I was looking at, nor were they concerned about the community or neighborhoods.
Denise Hall was honest, open, and genuinely concerned about my well being, the communities I had consider.. Denise Hall truly looked out for my best interest. I could not had ask for a better agent.
Danielle Long and Aaron made everything easy for me, all I had to do was show up and that was it