Veterans United is definitely the agency to go with when it comes to buying your home. They truly make sure you feel like you are a part of a family! I'm grateful to them for making my dream of buying my first home come true!
I'd have to say everyone at veterans united was extremely pleasant to work with. They were prompt, courteous, and always had a kind word. Amazing crew!!!
Everyone involved did an amazing job getting my wife and myself in this house. Could not be more pleased!☺️ Thank you everyone!!☺️❤️
I loved this whole home buying move! This team made it exceptional for me I got the home of my dreams... Thanks a million ❤️
Very pleased with attentiveness of the team.
There were many times where questions went unanswered until I followed up multiple times. I was not notified of things promptly when time was of the essence. I felt as if it weren’t for me staying on top of everyone I would not have been able to close on the home when I did. Also my closing cost was increased multiple times within the last week or two before closing just to end up getting almost half of it back.
Response from Veterans United
Hi Brent,
I'm really sorry to hear about your experience. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. While we do not directly control the majority of these costs like taxes and insurance, we do appreciate your calling attention to this aspect and we value your feedback. It sounds like you had a tough time with that communication and unexpected changes to your closing costs, which is definitely not what we want for our clients. I get how frustrating it must have been to feel like you had to stay on top of everything to make sure things moved forward.
I'd love to look into this further and see what happened. If you can, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com, so we can dive into the details and try to make sure this doesn't happen again.
Thanks for bringing this to our attention. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but please reach out anytime.
Great service, patience, and understanding. I will definitely be back in the future and hope to work with Vishal Patel, Madison Steinkamp, and their team again. Highly recommended.
Surprisingly, a smooth process!
The team approach really simplified the process for me!
Great working with Casey and Andrew. Very quick to respond to any questions we had!
I really dragged my team along for months and was very confused about everything as a first time home owner but they stuck with me every step of the way and made everything incredibly easy
Matt and Carrie were great to work with. Everything was very well communicated and was for the most part pretty streamlined. Will recommend them to all my veteran friends and family.
Again great time and got me in my house at a timely manner.
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This was a seamless process from start to finish. I couldn’t be any happier with this process. We closed in less than a month due to our situation of needing a home as soon as we got to Virginia. VU made that happen. I don’t think another team could have made it possible for my family and I. Thank you veterans united.
The ease of use for uploading documents made this process very seamless. Rich and Michael did a great jobZ
Blake & Brendon you guys are VIP champions in my book!!!! You all work well together. I didn’t even break a sweat in the process, and that is due to your dedication and commitment to your team efforts. I really appreciate it!
This process was so much easier than my last home I purchased. Having a team is so much better than doing this alone.
