Great experience. Celina and Laura helped me with all of my questions throughout the process and made sure we made it to the finish line. Highly recommend.
There is always going to be ups and downs threw this process and things can get frustrating. They all went above and beyond to make sure we overcame obstacles and made the process better threw each up and down.
This team turned a terrifying event into a smooth seamless process. I have 0 complaints or concerns. I felt like family when i closed on my new home.
All in all great services were provided. Definitely professionals at what they do.
It is my first experience buying a house for my family and I must honestly say that the entire VeteransUnited team is really incredible and very helpful.
Everyone I dealt with at VU was amazing. Detailed and quick to respond. Very diligent in their work and welcoming customer service.
I know it’s a business but to get my closing document along with the sale of my loan to another company that that’s some BULLSH**. Found that to be pretty unprofessional since I will have nothing else to do with this company after that happened
Response from Veterans United
Hi Johnathon,
Thank you for sharing your experience with us. I'm really sorry to hear about the frustration you felt upon receiving your closing documents along with learning your loan was to be sold to another company. I understand how disheartening and unprofessional this must have felt, especially when you were expecting to continue working with us.
We do state that the servicing of your loan may be transferred on your initial Loan Estimate (on page 3), which is generally received at the very beginning of your loan process. While it's common in the mortgage industry for loans to be sold, we should have done a better job communicating this possibility and ensuring you felt supported throughout the entire process.
We're not set up to keep all loans for the long term, we are looking towards that goal. In the meantime, we only work with servicers that we have a good working relationship with, which allows us to collaborate in case of any concerns regarding your loan. A loan servicing transfer in no way reflects on your loan or how much we value you as a customer of Veterans United Home Loans.
We understand there can be questions surrounding a loan transfer to a new company, and we want to emphasize that Veterans United staff are still here to support you with assistance if needed. If you have any concerns, please let us know! Our customer service supervisors can answer questions and concerns regarding a loan servicing transfer at 1-800-212-5200 or ClientAdvocate@vu.com.
Be sure your closing attorney does not go on vacation or meetings the week you are to close!
Veterans United helped me out in a way no other bank would in a pretty desperate time of need. Sincerely grateful for them and would recommend to any service member that’s looking to buy a new home.
Veterans United was the best benefit for my military service. They made the process for this first time buyer to get a home in a quick, efficient and trouble free manner. I would recommend Veterans United for the first pick in achieving home ownership.
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Ryan and the team are the BEST. We couldn't be more satisfied with with our experience after losing our first home. There was zero prejudice, just superb service. My Family thanks you ALL!
Overall the process was great and the team was always there to offer support or assistance. I would recommend them to any other veterans looking to buy and would use them again in the future if needed.
We have now purchased 3 homes through Veterans United, if we purchase in the future we will absolutely be using them again they are amazing to deal with, a seamless process, especially Zane and his team. Thank you!!!
