There was too much back and forth. Everytime I thought I had sent in everything, I was asked to send something else. I also called several times and couldn't reach the person I was calling.
Response from Veterans United
Hi Aaron,
I'm sorry to hear the process felt so frustrating. I can understand how discouraging it would be to keep sending documents and then find out additional information was still needed. I’m also sorry you had trouble reaching the people you were trying to contact when questions came up along the way.
Communication and setting clear expectations are important, and it's disappointing to hear we left you feeling unsupported during the process. I'd like the opportunity to learn more about your experience. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
If you are a veteran and looking to buy a home these are the dedicated people that will help you along the whole process. They are amazing and I can not thank them enough.
Everyone, all the employees, that have helped me are wonderful. They are polite, diligent, and professional.
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I have used Veterans United to buy 3 homes. Tommy Heller & his group are very courteous & knowledgeable. I highly recommend them.
Scott Davis and the entire team were amazing to work with. They made the process enjoyable and easy. Will always appreciate them and will always recommend Veterans United
The Veterans United loan team were great! Highly recommend their knowledge of the VA processes, which were useful for the realtor to rely upon. Easy, online process for document collection and communication.
OUTSTANDING
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We were very thrilled and excited .Everything went very well. Thanks to each and everyone involved in this adventure
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Veterans United Home Loan is very organized and professional. A team is assigned especially for you to assist with all your questions and concerns. My team walked me through my process step by step . My lending team was always quick to return all my phone calls and emails. If I needed a something i received it . I also liked all the Videos available . I was able to watch them and understand what to expect prior to Closing. My lender allowed me to Digitally sign my final Closing disclosure prior to closing , doing this made my closing day move quickly. This organization made me feel honored for my Service as a Veteran . Thank you again for Everything . I love my beautiful home. this was my first experience buying a home and you guys are the Best.Master Sergeant United States Army
Xiomara P. Villarreal
