Dear Sean Newcomb and the Veterans United Team,
I wanted to express my deepest gratitude for your incredible help in consolidating my first and second mortgages. I know the Certificate of Eligibility (COE) process was challenging, but your refusal to give up meant the world to me. You made a difficult situation feel manageable.
I will truly miss our callbacks, especially hearing you say, 'How are you, Sal? How is your day going, and how may I help you today?' That personal touch and unwavering professionalism made all the difference. Thank you for your service and for looking out for a fellow veteran.
Best regards,
Sal Zisa
I highly recommend using a VA home loan for your home buying journey. The level of support and guidance throughout the process is excellent, making it a smooth and manageable experience for buyers.I have been working with Kenny Sheers , and he has made this entire home buying journey smooth and stress-free. His support, knowledge, and responsiveness made a big difference, and I would highly recommend him to anyone looking to purchase a home.
You guys did great. Thank you for guiding the process.
Veterans United Home Loan is very organized and professional. A team is assigned especially for you to assist with all your questions and concerns. My team walked me through my process step by step . My lending team was always quick to return all my phone calls and emails. If I needed a something i received it . I also liked all the Videos available . I was able to watch them and understand what to expect prior to Closing. My lender allowed me to Digitally sign my final Closing disclosure prior to closing , doing this made my closing day move quickly. This organization made me feel honored for my Service as a Veteran . Thank you again for Everything . I love my beautiful home. this was my first experience buying a home and you guys are the Best.Master Sergeant United States Army
Xiomara P. Villarreal
Super smooth process, as a first time buyer they handled a lot of the work. Personally I wish they broke the verb-age down a bit more...oh and gave me the cd one day earlier.
This was the easiest closings I been through. 10 out of 10 all around.
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Max and his team were absolutely wonderful!
The process was very easy and convenient to upload all the necessary documents. Seth and his team were great. Thanks, Seth.
Rayan Ashburn was good at the start then was drooping the ball had a April 1 closeting date which we had a rental so we where forced to rent weekly.(cost us more money. Ryan making excuses think we had 4 different closing dates. Insurance for the property
he offered three different insurance i told him we will take your recommended.(bad mistake)then on are real closing day before said i needed to bring a check for 8400.00
which we did but in shock was had to come up. After the closing date he said he would help find a lower insurance at this point i don't trust him as he should have done this when insurance was brought up the first times (you have access to emails you can judge for your self.
On a good note Carly Kanoa was awesome to deal with....
Response from Veterans United
Hi Leslie,
Thank you for sharing your experience. I’m glad to hear Carly made a positive impact, but I’m really sorry for the frustration you went through with the rest of the process.
Having your closing date change multiple times, especially when it led to extra rental costs, is incredibly stressful. I also understand how concerning it must have been to be asked to bring a significantly higher amount to closing on short notice. That kind of information should be clear and communicated well in advance so you have time to prepare.
I hear your concerns about the insurance as well. You should feel confident in the guidance you’re given, and I’m sorry that trust wasn’t there by the end of your experience.
I’d really like the chance to take a closer look at what happened and review your file in more detail. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
It was one of the smoothest Loan process we have had. Glad we were finally able to get a good home using my VA Benefits.
I was pretty much set up by the time I talk to Veterans United.
The process in the beginning was smooth and streamlined. Everyone was helpful and easy to talk to. The closing process, however, had some issues. I had to reach out multiple times with the same questions and double check the answers I was given. My closing numbers were wrong after having said multiple times that I wanted to put money down up front. This caused frustration on both the buyer and selling side. Everyone worked hard to correct the issues but it was not ideal and now requires more paperwork on the backside. Somehow communication broke down on multiple sides at multiple points in the closing portion.
Working with Rob was amazing. Even though my realtor had a plethora of short comings, Rob made sure everything stayed on track. I highly recommended veterans United
Andy was excellent, he answered my questions promptly and guided me through the entire loan process.
I worked with Veterans United on getting my first home loan and refinancing it. I couldn't be more impressed with the service I received. From my initial inquiry to the final approval, the staff went above and beyond to ensure the process was smooth and stress-free. Shout to Torie, Ashley R, Gloria, and James for providing exceptional service from start to finish. Trust and believe i will be working with them again.
