I am thankful to Veterans United Home Loans. They made my journey to homeownership possible. Especially, in this current market. I urge any veteran to utilize their services. They won't be disappointed in the quality of work that Veterans United provides.
I never had any issues if i needed them they called, if i had questions they awnsered, if i was confused they would explain. Loved dealing with them would 100% recommend
Amazing team and experience through the entire process.
Second time using VU and as usual it didn't disappoint.
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Experience first-hand why 355,402 homeowners give us a perfect score!
I like being able to send documents with the app and review everything going out.
Veterans United made the process very simple for a first-time homebuyer. Their online portal is easy to use and makes signing documents quick. Katelin was absolutely amazing to work with for our first-time home buying experience. She had our best interest in mind and was a huge help in guiding us through this process. Highly recommend!
Service was good, I do not agree with the 5k application fee. I was under the impression that the VA loan was to help veterans, not bene them over the barrel adding 5k to their loan. If I had a chance, I would seek another lender and put 5k toward my house, not to a lender who’s intentions are not clear.
Response from Veterans United
Hey Brett,
I really appreciate you sharing this feedback. I can understand how frustrating it must have felt to see the VA funding fee added to your loan amount, especially when the program is meant to help veterans become homeowners. It’s a common point of confusion, and you’re not alone in feeling that way.
The funding fee is actually a charge required by the Department of Veterans Affairs, not by Veterans United. It’s collected by the VA to help keep the benefit available for future generations of service members and veterans. We know it can still be a tough cost to see, and we always want to make sure it’s clearly explained early in the process.
We appreciate your feedback and the chance to improve how we communicate these details. If you’d like to talk through how the VA funding fee applies to your specific loan, my Client Advocate team would be glad to connect. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
It was really simple, just have all your information ready and it’s a snap.
Made the home buying process a lot easier and closing a lot quicker
Veterans United made the difficult process of homebuying not so difficult. My Loan Team stayed in contact throughout. When it came time for closing, I was advised what I would need in closing costs but instead, I was the one paid at closing.
Excellent, prompt and professional service.
Veterans United kept me informed through the whole loan approval process.
Phenomenal service phenomenal team!!!
Both Cal, Megan, Ellen, and the rest of the Veterans United team were exceptional! So amazing and rewarding working with all of them. Very professional, friendly, helpful, fast and effective replies and communications. Very well prepared and professionally setup process for purchasing a home! 1000 (One Thousand!) Score of it went up higher!Thank you all very much, and wishing you all continued success!Sincerely,Jesimiel Millar
