They all were very helpful and very open about the process. Very communitive and above all very genuine like family. I would recommend them to everyone
Wonderful team what else can I say they’re on board very professional they keep you informed they’re watching after you, they make sure you understand everything.If not clear they walk you through, if you need more time they’re very patient and assuring with care, they’re the best. They give you their personal emails and text so that any question you have you can get your answer within minutes,I would recommend them to anyone who wants to buy a home they will make your dream home come to you with ease
This is the 2nd home purchased with Veterans United in the last eight years. It was wonderful to find the same loan processor as we used before which is a testament to the company as the employees don't turn over often. They did a fantastic job guiding us through the entire process and didn't flinch when we backed out of one home contract at the last minute, just to start the process all over on another home. I would highly recommend Veterans United to everyone.
Thank you Billy, Trip, and DK! You all are great and I really appreciate the willingness and effort in helping me refinance my home. You guys are super awesome!
The entire team at Veteran's United was Fantastic! I have heard many Mortgage and VA loan Horror stories and this was the total opposite. From Zach to Megan and the entire Team over at Veterans, you are Highly recommended. They gave complete honest guidance and answered any questions we had with complete explanations that allowed us to make informed decisions and created a great Buying experience.
As a combat Veteran, knowing there is a company like Veterans United there for you when going through the home buying process was a huge relief. They made the process stress free for me.
My home buying experience with Veterans United was so much better than I ever imagined it could be. Everyone at Veterans United went above and beyond to help get me into my new home. Proud member of the VU family!
I want to give a huge THANK YOU to my whole team at Veterans United!! I could not be more pleased with my home buying experience! I am so grateful for their help in getting me in to my very first home!! :)
To Kevin Schawo and every single agent on his team,
I thank you from the bottom of my heart for making the home process possible. The odds were clearly stacked against us from the beginning and it seemed to continue stacking as we went on but here we are in our brand new home because of your tiredness efforts to make each step possible. My family and I are absolutely grateful and as for me, seeing my wife and son enjoy our home makes the yrs and deployments all worth it. Thank you!
Communication needs to get better before the final amount is presented. Options needs to be discussed and made aware of.
Response from Veterans United
Thank you for your feedback, Charles, and we are sorry if the communication was not up to your standards during your recent home purchase. We do ensure loan estimates are sent early and often throughout the process, and we strive to make sure all our veterans' questions are fully answered. We understand we cannot change what has happened, but our Client Advocate Management Team is available to answer any outstanding questions and resolve any concerns. We are committed to learning from our mistakes, and we invite you to be a part of the process.
I loved working with u guys ur the best
Veterans United Weldean Summerset thank you soooo much for my first house and the opportunity to get this house thank you, thank you, thank you. Many blessings for my team of Veterans United members.
Matt and his team were phenomenal! They made my first home buying experience a breeze! Would recommend them to everyone!
Veterans United overall was a very friendly and supportive company. They worked with me to get the budget I needed for my dream home. I truly appreciate all that they have done for us and getting our dream home!
Michael was great, she helped and was the glue that finally held the loan together. The rest of the teams deserves coaching
Response from Veterans United
Thank you for your honest feedback, Jonathan. We always appreciate hearing how we can improve for the veterans we serve. If you have any additional details you are willing to share, please contact a member of our Client Advocate Management Team. We are committed to continuously improving our service and processes.
Great team that took good care of us and actually allowed us to close on our house in less than 3 weeks. Fastest closing I have ever seen!
Great experience. Everyone was very helpful, very knowledgeable, reachable through phone, text, email, answered all questions or concerns either right away or within 2-3min, the application was easy to navigate, overall it was a very smooth process. Great team, thank you.
I believe everything was good until Sarah Motley went on vacation, or just had time off. She evidently did not share with the lady that took her place info and some had to be repeated 2 or 3 times. Maybe things were lost??? Anyway it seemed I had to send alot of things more than twice. And closing, oh my, it took forever to close. And even now after closing, we are still not able to get into the house that we bought. ( I realize that's not you guys fault) but it has been one disappointment after another. Maybe I'm just getting old, but when people can buy a car or truck in one day, it seems like it should be a lot easier to buy a house in less than a few weeks unlike how long it took us ???I'm sorry if this is offensive , I really hesitated to do this survey at all. Seems like we did all the work and all you guys did was give us orders to do more. I'm sorry but I would refer my family and friends to some one who is faster and more capable of being helpful to us. Sorry. No number 10.
Response from Veterans United
Leon, we value your feedback. A member of our Client Advocate team is available to you and we invite you to connect with us further. Discussing your experience and learning how we might look to improve is part of our commitment to providing outstanding customer service.
