The most memorable and wonderful part of my experience was accessibility, whenever I needed to get a hold of my loan officer he was immediately available to me, I work nights so this was hugely important. He made me feel important and valued. Thank you so much, we love our new home, it's perfect.
I was very happy with the whole experience.
We had a very great trustable experience with Veterans united, with Mr. Joe Choi, we're first time home buyer and he did help us a lot with all the questions we had, and all the paper work need to get ready for the loan, everything went smooth, he was a very great help when ever we need any questions, he was available all the time, and welling to help all the time and he always did welcome our calls with all the questions we had... Thank you Joe Choi, and Thank you Veterans united for having such a great people in your Team... <3
Kevin Reichert did an outstanding job, his professionalism and constent communication was the only reason my wife and I stuck with Veterans United.
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I loved Barby! She has been so patient and willing to go the extra mile to ensure she did everything possible for me! I would not recommend anyone but her!
Brian along with Sane have been very professional and timely in there responses and updates. My refinancing experience has been very positive and would recmmend there services to friends and family.
Working with Andrew Beckett was a great experience. Andrew was informative, knowledgeable and supportive throughout the process. I will recommend VU and Andrew to my veteran friends.
My wife and I would like to thank Veterans United Home Loans. Especially our loan officer Scott Thompson for his expertise, politeness and willingness to assist us on obtaining our home loan with limited time
Mr. & Mrs. Barnhardt
The team of Ryan Harrison really did a good job in helping us buy our new home. We truly appreciated their help and assistance throughout the process. Thank you so much Ryan, Derek, Joe and the rest of the team. You all did an excellent job.
You people are fantastic. Every thing went somthley, effishtly, frendly, courttious, and kind. Thank you very much. God bless you all.
Amazed on how quick and easy Veterans United made it to purchase our first home. Our loan officer Dan Fowler exuded exceptional service, follow through, and single handedly executed the ENTIRE process! Not only did Dan commit to closing quickly, he partnered us with Sean, a VA approved realtor. We attempted to work with other realtors at first and everyone of them seem to be very cautious, or reluctant due to our VA loan.....? Clearly not the issue with Sean. We closed in thirty days and are now looking for paint! For all of the Veterans out there, if I would have known what I know now we would have purchased years ago. VU gets a 10 out of 10!
Dan did an outstanding job helping me through the process. He was very informative and helpful. I honestly will say that I am glad he was assigned my file, as I know that it was a difficult one and I am not sure anyone else would have put in the same effort to assist me with reaching the goal of owning a home.
Lots of paper work......really excessive. Probably signed and resigned documents several time during overall process. At closing we resigned nearly every document over again at the title insurance company........ and we now have a 1" thick bound document with all signed and dated 7 Jan 2014........and nearly 2" of those documents (copies) signed/resigned prior to the closing date.
Our house search began in WA State, moved to AZ and eventually TX........a real challenge receiving forms to be signed and returned to Veterans United. Joel did a great job in helping us through the process....very professional and personable. We would enjoy a face-t0-face one day.
Russ & Bonnie Radden.....New Texas Residents
Matt Lucas was great. We enjoyed working with him--was certain he was with us all along the way.
Our experience in the beginning was really rough due to the realtor assigned, Ms. Theresa Daniels. She could not find any homes in my price range, or area desired, so I had to make my own wish list to view homes. I was very new to the process since this was my first time purchasing a home. She allowed me to bid and inspect on a foreclosed property which if I knew more about the process I would not have wasted money to have inspected. I asked for a new realtor; Ms. Ricky Lynn Cook was assigned. She really turned this around for my son and I, and made house buying a wonderful experience. She was knowledgeable and found us a home in our desired area, in my price range, and with all the features we asked for. She should be assigned to everyone in this area. The Veterans United Team: Jacob, Johnny, & Ericka were all exceptional! This team made it fun and easy.
Veterans United Home Loans made it painless and trouble free. We are very happy with their performance.
Angie and Catie were amazing! They were always available to answer my questions and to help me through the process. Angie went above and beyond by responding to calls and emails during off-hours. I would recommend VU to any military member or their family! Thank you so much Angie and Catie! It was a rough one, but we got it done!
I have been out of town since the day after I closed on my home so was not able to provide this feedback sooner. We are very pleased with the service we received from Veteran's United and will not hesitate to recommend your services to friends and coworkers in the future. Our loan agent, Breck Frerking was extremely helpful, friendly, and attentive throughout the application process and she is a wonderful representative for your company. Breck was very professional as she answered our endless questions and patiently walked us through this lengthy process. Her positive attitude and frequent updates allowed us to have peace of mind during those times when stress can often turn to frustration. Breck understands what customer service is all about and that is an increasingly rare quality these days. She gets it. I have already referred one of my friends to her and will not hesitate to refer more. Hopefully, all of your employees are as motivated, friendly, and professional as Breck but, if not, I urge you to use her an example of terrific customer service for all of your agents. Please pass along our "thank you" to Breck and any other employees who worked to make this a very positive and successful experience!