Amazed on how quick and easy Veterans United made it to purchase our first home. Our loan officer Dan Fowler exuded exceptional service, follow through, and single handedly executed the ENTIRE process! Not only did Dan commit to closing quickly, he partnered us with Sean, a VA approved realtor. We attempted to work with other realtors at first and everyone of them seem to be very cautious, or reluctant due to our VA loan.....? Clearly not the issue with Sean. We closed in thirty days and are now looking for paint! For all of the Veterans out there, if I would have known what I know now we would have purchased years ago. VU gets a 10 out of 10!
Dan did an outstanding job helping me through the process. He was very informative and helpful. I honestly will say that I am glad he was assigned my file, as I know that it was a difficult one and I am not sure anyone else would have put in the same effort to assist me with reaching the goal of owning a home.
Lots of paper work......really excessive. Probably signed and resigned documents several time during overall process. At closing we resigned nearly every document over again at the title insurance company........ and we now have a 1" thick bound document with all signed and dated 7 Jan 2014........and nearly 2" of those documents (copies) signed/resigned prior to the closing date.
Our house search began in WA State, moved to AZ and eventually TX........a real challenge receiving forms to be signed and returned to Veterans United. Joel did a great job in helping us through the process....very professional and personable. We would enjoy a face-t0-face one day.
Russ & Bonnie Radden.....New Texas Residents
Matt Lucas was great. We enjoyed working with him--was certain he was with us all along the way.
Our experience in the beginning was really rough due to the realtor assigned, Ms. Theresa Daniels. She could not find any homes in my price range, or area desired, so I had to make my own wish list to view homes. I was very new to the process since this was my first time purchasing a home. She allowed me to bid and inspect on a foreclosed property which if I knew more about the process I would not have wasted money to have inspected. I asked for a new realtor; Ms. Ricky Lynn Cook was assigned. She really turned this around for my son and I, and made house buying a wonderful experience. She was knowledgeable and found us a home in our desired area, in my price range, and with all the features we asked for. She should be assigned to everyone in this area. The Veterans United Team: Jacob, Johnny, & Ericka were all exceptional! This team made it fun and easy.
Veterans United Home Loans made it painless and trouble free. We are very happy with their performance.
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Angie and Catie were amazing! They were always available to answer my questions and to help me through the process. Angie went above and beyond by responding to calls and emails during off-hours. I would recommend VU to any military member or their family! Thank you so much Angie and Catie! It was a rough one, but we got it done!
I have been out of town since the day after I closed on my home so was not able to provide this feedback sooner. We are very pleased with the service we received from Veteran's United and will not hesitate to recommend your services to friends and coworkers in the future. Our loan agent, Breck Frerking was extremely helpful, friendly, and attentive throughout the application process and she is a wonderful representative for your company. Breck was very professional as she answered our endless questions and patiently walked us through this lengthy process. Her positive attitude and frequent updates allowed us to have peace of mind during those times when stress can often turn to frustration. Breck understands what customer service is all about and that is an increasingly rare quality these days. She gets it. I have already referred one of my friends to her and will not hesitate to refer more. Hopefully, all of your employees are as motivated, friendly, and professional as Breck but, if not, I urge you to use her an example of terrific customer service for all of your agents. Please pass along our "thank you" to Breck and any other employees who worked to make this a very positive and successful experience!
I loved how they tried everything in their power to make it work. It was wonderful how they continuously kept me updated on emails, phone call, and anything going out or coming in. I could not of asked for anything more! Thank you all!
I'm very sorry it took me so long to complete this survey. I would like to especially thank Dan Davis for all his help in completing my re-finance. Dan was very professional and his service and time spent completing my loan package went far above the normal expatiations. If I ever decided to re-finance again I would prefer Dan Davis and Veterans Untied Home Loans to handle the process. I can't say enough about the customer service and patience that Dan Davis and his team provided me during the re-finance process from start to finish. Thank you Dan again and Veterans Untied Home Loans. Thomas Weaver
Chris Hill and the Veterans United staff did a great job--they were professional and kept us advised of what was happening during the entire loan process.
My husband and I worked with Christina Stegeman as our Loan Officer. Christina was absolutely amazing to work with and was beyond helpful through the process. She kept us in the loop about everything and what all we needed to do and take care of in a timely manner. She went out of her way to make this process as painless as possible. We are forever grateful for her help and dedication to helping us achieve our dream home. I would highly recommend Christina and Vetern's United to any friends or family. Thank you again for everything!
Thank you for everything! You have made our home buying experience wonderful and we really appreciate you guys!!!!
Good experience overall however, too hectic at closing. I appreciated the hustle by Veterans United to meet the clsoing date but I feel some of the loose ends could have been tied up earlier in the process.
Eric Wessel was extremely helpful. When I had any questions he was accessible and knowledgeable. There were a few times that everything was feeling surreal and Eric reassured me that everything was moving along. With the holidays there was a lot of time off for everyone. When I couldn't speak to Eric I spoke to Brandon Levy. They were both great. It was a positive experience. Thank you all so much.
Breck Frerking and her assistant heather rosenburg were a great team to work with up until closing. Im positive it was not there fault that the underwriting didnt go smoothly, but they can anticipate these forms and documents ahead of time and reqiest them from the buyers. Other then that they are great with costomer service and I know breck worked round the clock for me and I appreciate that. I would recommend her to my family and friends just not the underwritters
I think I might have been the one customer that Morgan Evans and Lee Sattler worked with the longest but was no fault of theirs. There were some legal problems with the property because a portion of the land was sold and not filed properly. By the time this whole thing came to closing, I felt like Morgan was a very good friend of mine! I talked to him more than some of my friends...lol He, Lee and Jeremy, whom I only spoke to once or twice, were always very professional, courteous, apologetic (even when it wasn't their fault) to me. I couldn't have asked for a better mortgage team! I am very happy with my experience with Veterans United and would gladly recommend any of my Veteran friends to go through your company.
Scott Ratliff and Christina Russell were amazing! They were professional, courteous , kind, experienced, knowledgable and a true dream team! We could not have done this without them! If we could hug them we would! We will definitely be sharing this company and the names of our new friends (Scott and Christina) with our military friends and family! Thank you all so very much!
The loan officers we worked with were wonderful and really tried to understand our way of life here in a small community in the middle of nowhere Wyoming.