I learned about VU through a fellow veteran that I have known for years and trust, his endorsement was huge. Therefore when I started to communicate with the VU team I was very comfortable with everything they asked me for and I sensed this organization was working in my best interests at all times, sitting in a new home as I type this up is humbling. Thank you VU!!
Veterans United made my family dream come true. They were fast, honest, helpful and supportive. The team went above and beyond for my family and I will be forever grateful in our forever home.
It was the most professional and stressfree experience I have ever had. Much less stress than buying a new car! My team was great and always kept me informed. I recommend them wholeheartedly!!
Very disappointed at the professionalism provided by my loan officer and his team. My phone calls, texts, and emails were obviously ignored and I had to find out information from calling the title company, realtor (sellers and mine), and the builder. Their lack of communication caused over $1000 on lost deposits and my wife unnecessarily taking off work without pay since she was out of days off as a teacher. I clearly, and multiple times told Veterans United the situation and if it needed to change to let me know right then and they instructed me not to worry about it which ultimately cost us more money, led to unnecessary delays, and ruined our opportune moving window during the memorial day weekend.Everything was fine until there was a snag due to a storm that passed through Houston which caused the need for a second appraisal, which was fine, however the complete lack of communication, despite all my efforts, cost us valuable time and money.
Response from Veterans United
Michael, thank you for sharing your feedback and for letting us know about your experience. One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
Whole team did a great job. Thank you
Unreal company and would work with again! I felt valued and always felt like I was a priority!
The VU team of Nick, Sarah, and Nick were extremely helpful and professional. They fought hard to get me the best rate and costs available and made this long processes extremely easy. I would highly recommend them to anyone looking for a home loan. So happy I came back and chose VU for my home loan.
This team was outstanding and made the loan process so easy.
Process was quick and seamless, the team was always quick to answer any questions or find someone who could. Thanks guys!
There isn’t enough kudos to give my loan team with
Molly being at the helm
I’m sure there’s a lot of elegant words I could use, but we are just so grateful that everything was processed in a timely manner, and with kindness and compassion
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This process was so much more to me then simply buying a home. This was about growing closing doors and entering into a brighter, happier future. I was so scared but the entire team stood by me, encouraged me and best of all, got me into my first ever home.
Mike’s team was very helpful with our home purchase. We were moving from Texas to Illinois and had limited time to look at homes. Mike was flexible and made time to meet with us while we were visiting Illinois. The long distance communication was great as we processed to our closing date.
They are the best you could ask for..
