Underwriting. Wow. They didn’t suck this bad the last time I used VU. I don’t understand how it can be that hard to look at a letter that says 100% VA disabled and then match that with a simple federal calculator for the payment I will receive for the rest of my life. It’s literally federal law. Underwriting had a month to figure it out. It’s either yes this works, no this won’t work, or we need xyz to make a decision. Their failure to do their job in a timely fashion resulted in the closing date being pushed back over the weekend and me jumping through hoops for early occupancy since I was homeless. For people following black and white rules/regulations/laws, I was not impressed. You’d think they’d be better at their jobs and determining things related to the VA since they specialize in VA loans. And the earnest money. Really. I submitted the document they asked for three times (proof/receipt of electronic fund transfer). Then I submitted another document that said the same thing (my bank statement showing the withdrawal for electronic funds transfer). Then I had to combine these previously submitted documents into one pdf, highlight the parts that supported what they were looking for, and insert their language verbatim before they finally realized both of these documents showed exactly what they asked for. No additional supporting document was provided for the earnest money. They just needed to read what I had previously submitted 10 times and they needed me to explain their own request. It was ridiculous. Reading is hard. Underwriting is the only reason I didn’t rate my overall experience a 10. Josh, the second Josh that I talked to once when primary Josh was out of the office, Rachel, and Joedi were all wonderful.
The amount of information requested was excessive. In cases it was somewhat intrusive and justified.
The VA doesn’t have the greatest Rap sheet when it comes to customer service, and we were blown away at the amount of support and ease of use from Veterans United. Every home buying process has its struggles and obstacles but Chris and Dena were supportive through them all, very communicative, and greatly reduced our stress during our time working with them.
I’m so grateful to now be apart of the veterans United community! Every person I spoke with throughout this entire process were extremely professional, understanding, and supportive in every way! Thank you all so much for making my first home buying experience a pleasant one!
veterans united has been a great help throughout the home buying experience.
Everyone helped a great deal. I would highly recommend anyone that's a vet to use them for their next home purchase
Final thoughts for improvement. Clean up lines of communication with respect to who provides the water report. Also, if it can be helped, make sure all final documents are provided at least 4 hrs prior to Closing...this would give the purchaser time to read through the final documents in case they are traveling!
Veterans United made the home buying process so easy that it almost felt like I was doing something wrong. A great overall experience with personal touches that made the biggest purchase of my life actually enjoyable.
Thank you for everything.
Thank you so much for the patience and understanding of the team with my unique situation. I greatly appreciate all of the attention to detail and quick responses to my needs. It was indeed a pleasure doing business with your team. Veterans United was the best all around.
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I'm extremely grateful for my VU team. I want to send a huge shout out to Todd, Kelsey, and Kayla. You guys made my home buying process so much easier. Thank you all so much‼️
The whole team worked very hard to make the buying of our first home a stress free experience.
Veterans United gave me the key to open a door to my future that I thought was truly out of my grasp.
Amazing outstanding app and customer service. I couldn’t imagine doing this whole process with the ease of use that came with the veterans united home buying experience.
